The Juice with Jess  By  cover art

The Juice with Jess

By: Jess Cervellon
  • Summary

  • Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
    Copyright 2024 Jess Cervellon
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Episodes
  • Building Real Customer Relationships with Postscript's Mike Manheimer
    Jul 25 2024

    Tune in to "The Juice with Jess Cervellon" for an illuminating episode featuring Mike Manheimer, CMO of Postscript. Mike shares his insights on the pivotal role of building genuine customer relationships and the transformational power of SMS marketing.

    Join Jess and Mike as they engage in a dynamic conversation about creative marketing in both B2B and eCommerce, the significance of understanding consumer behavior, and the indispensable value of customer feedback. Get inspired by Mike's strategies for overcoming marketing challenges and the importance of adopting a stoic mindset for success.

    Don’t miss this episode packed with insights for anyone keen on enhancing their marketing strategies, engaging with customers on a deeper level, and leveraging the power of SMS for maximum impact!

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    🧃The Juice with Jess is powered by Kustomer.

    Want to learn more about how Kustomer can help your brand? Visit www.kustomer.com and schedule an appointment here: https://www.kustomer.com/demo/

    The Juice with Jess is powered by Kustomer.

    Connect with Jess on

    LinkedIn: https://www.linkedin.com/in/jess-cervellon/

    X/Twitter: https://twitter.com/justjessssss

    Instagram: https://instagram.com/jessapplesauce

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    Connect with Mike Manheimer and Postscript:

    LinkedIn: https://www.linkedin.com/in/mikemanheimer /

    Website: https://www.postscript.io /

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    43 mins
  • Customer Experience Secrets with FIGS' SVP Michael Bair
    Jul 18 2024

    Tune in to "The Juice with Jess Cervellon" for an engaging episode featuring Michael Bair, SVP of Customer Experience at Figs. Michael delves into the fascinating journey of chatbots from their early days in the late 90s and early 2000s to their current state, exploring their impact and effectiveness in modern CX.

    Join Jess and Michael as they explore the intricacies of chatbot management, customer touchpoints, and the evolving customer demographic. Get inspired by Michael's insights on data-driven decision-making, the value of customer interactions, and the importance of leadership that prioritizes customer feedback at an executive level.

    ----------------------------

    🧃The Juice with Jess is powered by Kustomer.

    Want to learn more about how Kustomer can help your brand? Schedule an appointment here: https://www.kustomer.com/demo/

    ----------------------------

    The Juice with Jess is powered by Kustomer.

    Connect with Jess on

    LinkedIn: https://www.linkedin.com/in/jess-cervellon/

    X/Twitter: https://twitter.com/justjessssss

    Instagram: https://instagram.com/jessapplesauce

    Show more Show less
    44 mins
  • Enhancing CX with AI: Insights from Victoria Beckham Beauty’s Leanna Nazzisi
    Jul 11 2024

    Tune in to "The Juice with Jess Cervellon" for an electrifying episode featuring Leanna Nazzisi, Director of CX at Victoria Beckham Beauty. Leanna dives deep into the transformative power of AI in customer experience (CX) and debunks common misconceptions about its role in business.

    Join Jess and Leanna as they uncover how AI revolutionizes customer experience, freeing up human resources and enhancing feedback analysis, customer support, and education. Get inspired by Leanna's passion for brand-building beyond CX, emphasizing the crucial role of inclusivity in beauty.

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    Don’t miss this episode packed with practical advice for anyone looking to leverage AI, enhance inclusivity, and improve customer experiences!

    🧃The Juice with Jess is powered by Kustomer.

    Want to learn more about how Kustomer can help your brand? Schedule an appointment here: https://www.kustomer.com/demo/

    -----------------------------

    The Juice with Jess is powered by Kustomer.

    Connect with Jess on

    LinkedIn: https://www.linkedin.com/in/jess-cervellon/

    X/Twitter: https://twitter.com/justjessssss

    Instagram: https://instagram.com/jessapplesauce

    Show more Show less
    45 mins

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