PeopleSmart

Managers want to know how to maximize productivity and efficiency from their staff, salespeople need to build better rapport with customers, employees want to get along with their peers and managers. It's natural for people to aspire to success in business organizations. Those in helping professions want to provide better care for their patients and clients. Entertainers seek to reach a larger audience and more effectual agents, while speakers want to leave their audiences with something to grow on. Engineers want to fit into their workplace as they turn out more quality products. Diplomats and public officials desire to influence varying groups so they can improve communication —whether internationally, nationally, or locally. And, of course, it's important for parents to relate well with their children—and vice versa. In short, virtually everyone is fascinated with making their working and living relationships better. People Smart will not only help you become a better you, it will help you behave more maturely and productively by teaching you how to focus on your goals instead of your fears. Then you can develop and use more of your natural strengths, while recognizing, improving upon, and modifying your weaknesses. This book does not deal with values or judgments. Instead, we concentrate on individuals' needs and fears—our natural tendencies that cause us to do the things we do.

if you only communicate with people 'your way' you will get into difficulties

excellent book, lots of wisdom, insights and examples from all main fields of life. big like