HOSPITALITY INTELLIGENCE

Winning Strategies for Dispensing Quality Customer Service Delivery & Reenforcing Relationship

The success of every business and organization is in its customers service delivery and relationship. I have seen organizations struggle for lack of effective or poor customer service delivery.

I critically observed this gross failure in businesses and I decided to write this little hand book to help staffs and managers effectively boost their customer services capacity. It is a must read for everyone who works in the hospitality industry or runs a hospitality business.

Many organizations focus more on profit and fall short in strengthening and developing their customer services system. This is what this book is meant to help you achieve. It is a dependable personal improvement manual that will increase your level of hospitality Intelligence.

Hospitality Intelligence is a key factor in solving customer problems, dealing with customers, handling customers through motivation and persuasion. The ideas in this book will put you into action. Turn you business around, empower you to relate and communicate creatively and spur your productivity.

Many books have been written about customer service but this particular book is going beyond that. It is meant to teach you how to think and win over customers intelligently. If you have read this book this far, you have made a remarkable effort in investing in your hospitality Intelligence. Please I encourage you to read further.