Most leadership teams don’t fully understand what their credit department is up against—and it’s costing them.

In this episode of LBM Talks Credit, Thea Dudley shares five things every leader needs to know about managing credit, including:

• Why your team is dealing with “data chaos”
• The shift to real-time credit data (and why it matters)
• Why credit needs a seat at the table
• The KPIs you should actually be tracking
• How better alignment leads to stronger cash flow

If you want your credit team to operate like a strategic powerhouse—not just a back-office function—this episode is for you.

Sponsored by Nuvo—making it faster and easier for LBM suppliers to activate new customers, streamline credit workflows, and access real-time insights. Visit nuvo.com to learn more.

Social media isn’t just marketing—it’s communication.

In this episode, Nathan Cain of Matt’s Building Materials shares how their company transformed its social media strategy after a major fire brought unexpected attention to their business. What started as inconsistent posting turned into a focused, people-driven approach that prioritizes authenticity and community.

Nathan breaks down the realities of working with an agency, why they ultimately brought content in-house, and how simple employee-focused posts consistently outperform polished product content.

A must-listen for LBM dealers looking to simplify their strategy and create content that actually connects.

Payment portals are becoming more common in the LBM industry—but they’re not always making life easier.

In this episode, Thea Dudley and Robert Tiffin discuss how AP-side portals are changing the invoicing and payment process, often leading to delays, added complexity, and new risks for dealers.

They explore the real-world impact on credit teams, the challenges of training and adoption, and what this shift means for cash flow and customer relationships.

Sponsored by Nuvo, the smarter way for LBM suppliers to streamline credit onboarding and start selling faster.