Empathy and Emotional Intelligence for Project Managers

Leading with Empathy and Emotional Intelligence in Project Management

By: Clement Pereira

Narrated by: Julia Denvir

This transformative course empowers project managers to lead with empathy and emotional intelligence, unlocking the potential for stronger team connections, improved stakeholder relationships, and outstanding project outcomes.

Listeners will learn how to build trust, resolve conflicts, and communicate empathetically to create high-performing, motivated teams and align with stakeholder expectations.

Learning Objectives:
By the end of this course, participants will:

• Develop core empathy skills to connect deeply with team members and stakeholders.
• Master emotional intelligence competencies for improved leadership and interpersonal dynamics.
• Apply empathy-driven strategies to enhance collaboration, resolve conflicts, and motivate teams.
• Foster inclusive environments that prioritize trust, respect, and productivity.

Learning Content:
1: Foundations of Empathy and Emotional Intelligence
2: Empathy in Action for Project Managers
3: Conflict Resolution Through Empathy
4: Enhancing Team Dynamics with Emotional Intelligence
5: Empathy in Stakeholder and Client Engagement
6: Empathy in Communication and Feedback
7: Tools and Strategies for Fostering Empathy

Key Takeaways:

•A toolkit of actionable strategies for embedding empathy into project workflows.
•Refined communication skills to inspire trust and collaboration.
•Greater confidence in handling complex interpersonal and stakeholder dynamics.
•A tailored roadmap for continuous growth in emotional intelligence and leadership

©2025 Clement Pereira (P)2025 Clement Pereira

Highly Applicable to Real Projects

The course doesn’t just teach concepts—it shows how to apply them. The case studies on managing diverse perspectives were eye-opening. I’ve since implemented empathy-driven strategies in my projects, leading to better collaboration and fewer conflicts. A must for PMs in dynamic environments.

Transformative Approach to Leadership

As a seasoned project manager, I thought I had strong interpersonal skills, but this course deepened my understanding of empathy in leadership. The sections on active listening and validating emotions were eye-opening. The self-assessment tools helped me identify blind spots, and the roadmap for improvement was invaluable. This isn’t just theory—it’s actionable knowledge that makes a real difference in team performance.

A Must Have for Every Project Manager

This course transformed how I manage my team. It taught me how empathy can enhance communication and reduce friction in high pressure projects. I now feel more confident managing stakeholders and motivating my team to collaborate and succeed

Emotional Intelligence Finally Made Practical

I’ve read about emotional intelligence before, but this course made it actionable. The modules on conflict resolution and empathetic communication were especially useful. I now approach team tensions with greater awareness and calm. Highly recommended for project managers looking to lead with heart and clarity.

Enhanced My Stakeholder Communication Skills

Stakeholder meetings are now more productive thanks to the empathy-driven communication techniques I learned here. Clients feel heard and valued, which has increased trust and transparency. This alone has made a huge impact on project success