Vance Morris, "The Disney Guy" on Creating Systems in a Small Business

Vance Morris goes by the "The Disney Guy" given his years with Disney and brining the customer service and systems he learned there to his three small businesses.

He explains Disney has a system and process for everything, allowing them to hire a lot of young, inexperienced people and still "get the jobs done."

Among other things, we talk about:

• Price elasticity and being outside the norm
• How word of mouth marketing is the best
• Creating customer loyalty and retention

You can connect with Vance at www.vancemorris.com. He's a great guy who talks common sense.

John Martinka
Jessica Martinka

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