Responsible Management in Crisis

A Global Case Primer

By: Jason Miklian, John Katsos

Narrated by: John Katsos

What if the biggest threat to your business wasn’t economic downturn, competition, or disruption—but your own playbook?

In today’s polycrisis world—where pandemics, political instability, online outrage, and fractured supply chains collide—business as usual is a recipe for failure. Responsible Management in Crisis breaks through the noise with gripping, real-world case studies of a dozen leaders who faced extraordinary pressure and made one defining choice: to lead with principle or retreat into safety.

Whether you’re managing a global brand, launching a startup, or sitting in your first business class, Responsible Management in Crisis gives you the tools to:

• Navigate public backlash without losing your soul—or your business.
• Engage meaningfully with fragile communities and polarized audiences.
• Make long-term decisions that survive short-term storms.
• Translate values into strategy in a way your balance sheet—and your team—can believe in.

If you want a business book that’s as principled as it is practical, as gritty as it is global—this belongs on your desk, in your syllabus, and in your strategy.

Through gripping first-hand accounts and showcasing tested empirical strategies, this powerful book offers a proven framework that arms you with the skills to lead your organization successfully through the world's toughest crises.

Prof. Miklian and Prof. Katsos dissect the fabric of crisis management. Their two decades of research has been jointly nominated for a Nobel Peace Prize, and is presented here in one place for the first time. The battlefield is no longer just a metaphor in the corporate world. It's an everyday reality—and being unprepared is no longer an option.

©2025 Jason Miklian and John Katsos (P)2025 Jason Miklian and John Katsos