GBS Rewired Podcast Por Sally Fletcher Head of Thought Leadership & Community Hypatos arte de portada

GBS Rewired

GBS Rewired

De: Sally Fletcher Head of Thought Leadership & Community Hypatos
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This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.​


Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.​


We cut through theory and hype. Instead, we focus on what actually works:​

  • How to redesign your GBS operating model to make maximum use of AI​
  • How to prepare and govern data so AI can deliver real business value​
  • How to simplify and standardize processes before digitizing them​
  • How to reskill, redeploy, and re-energize your workforce​
  • How to lead change when technology moves faster than culture​


If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.

© 2026 GBS Rewired Economía Gestión Gestión y Liderazgo
Episodios
  • Reality Check: Exploring the Data Behind the GBS AI Hype

    Reality Check: Exploring the Data Behind the GBS AI Hype
    May 12 2026

    The AI conversation in Global Business Services is loud; but how much of it is grounded in reality? In this episode, we sit down with two of the most authoritative voices in the GBS industry: Naomi Secor and Barbara Hodge, SSON Research & Analytics. Together, bringing over four decades of experience tracking the trends and transformations shaping shared services worldwide.

    They're here to cut through the noise and give us the data-backed truth on where GBS organisations actually stand on AI maturity and adoption. We get into the real debate around Agentic AI — what it means for service delivery models, whether GBS organisations are genuinely reducing headcount, and what the research says about how teams and skills are evolving on the ground.

    If you've been wondering what's hype and what's real, this is the episode for you.

    Throughout the episode, we reference the following:

    SSON R&A’s State of the Shared Services Industry 2026

    Intelligent Automation Universe

    World’s Best GBS Award

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    46 m
  • How to Scale Agentic AI

    How to Scale Agentic AI
    Apr 29 2026

    As enterprises shift from AI pilots to full-scale deployment in 2026, the real challenges emerge — and 40% of agentic AI projects are predicted to fail. In this episode of GBS Rewired, host Sally Fletcher sits down with CK Taneja, SVP of Transformation and Innovation at Northern Trust, to unpack the operational, governance, and architectural challenges of scaling agentic AI; and how to ensure your organization beats the odds.

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    38 m
  • The Power of UX Everywhere: Jan Nikus (KONE Business Services)

    The Power of UX Everywhere: Jan Nikus (KONE Business Services)
    Apr 14 2026

    In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations. This approach aims to balance local needs with global standards, emphasizing the integration of user-centric strategies within the company's broader goals.

    Learn more about building an Agentic Global Business Services with Hypatos.
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    28 m
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