-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- Narrado por: Lee Cockerell
- Duración: 7 h y 36 m
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Compra ahora por $15.75
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Los oyentes también disfrutaron...
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 2 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
-
Dull writer but Terrible narrator
- De Sam Long en 01-12-23
De: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
-
General
-
Narración:
-
Historia
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- De: Dan Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
-
Very much like his father's message.
- De Jeremy en 02-28-23
De: Dan Cockerell
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
-
It’s basically a biography
- De Amazon Customer en 10-09-18
De: Lee Cockerell
-
Walt Disney
- The Triumph of the American Imagination
- De: Neal Gabler
- Narrado por: Arthur Morey
- Duración: 33 h y 20 m
- Versión completa
-
General
-
Narración:
-
Historia
Walt Disney was a true visionary whose desire for escape, iron determination, and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi.
-
-
Diane Disney
- De Amanda en 02-15-13
De: Neal Gabler
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 2 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
-
Dull writer but Terrible narrator
- De Sam Long en 01-12-23
De: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
-
General
-
Narración:
-
Historia
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- De: Dan Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
-
Very much like his father's message.
- De Jeremy en 02-28-23
De: Dan Cockerell
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
-
It’s basically a biography
- De Amazon Customer en 10-09-18
De: Lee Cockerell
-
Walt Disney
- The Triumph of the American Imagination
- De: Neal Gabler
- Narrado por: Arthur Morey
- Duración: 33 h y 20 m
- Versión completa
-
General
-
Narración:
-
Historia
Walt Disney was a true visionary whose desire for escape, iron determination, and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi.
-
-
Diane Disney
- De Amanda en 02-15-13
De: Neal Gabler
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- De: Marty Sklar
- Narrado por: Jeff Cummings
- Duración: 5 h y 45 m
- Versión completa
-
General
-
Narración:
-
Historia
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
-
More like a collection of emails.
- De J en 02-19-18
De: Marty Sklar
-
The Hidden Magic of Walt Disney World, 3rd Edition
- Over 600 Secrets of the Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom
- De: Susan Veness
- Narrado por: Andrea Emmes
- Duración: 8 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
-
-
this is just a timelilne of disney
- De Tammy Krick en 10-21-21
De: Susan Veness
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
Walt Disney: An American Original (Commemorative Edition)
- De: Bob Thomas, Christopher Miller, Jeff Kurtti, y otros
- Narrado por: Jason Culp, Xe Sands, Christopher Miller, y otros
- Duración: 16 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
Walt Disney is an American hero. From Mickey Mouse to Disneyland, he changed the face of American culture. His is a success story like no other: a man who developed animated film into an art form and made a massive contribution to the folklore of the world. After years of research, respected Hollywood biographer Bob Thomas produced a definitive biography of the man behind the legend of Disney: the unschooled cartoonist from Kansas City who when bankrupt on his first movie venture and developed into the genius who produced unmatched works of animation.
-
-
Incredible Story
- De Amazon Customer en 03-07-24
De: Bob Thomas, y otros
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- De: Robert Iger
- Narrado por: Jim Frangione, Robert Iger
- Duración: 8 h y 45 m
- Versión completa
-
General
-
Narración:
-
Historia
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
-
Joins “Shoe Dog” as required biographies.
- De Matt S. en 01-02-20
De: Robert Iger
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- De: Doug Lipp
- Narrado por: Tim Lundeen
- Duración: 5 h y 56 m
- Versión completa
-
General
-
Narración:
-
Historia
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
-
boring, boring, boring
- De D. Ireland en 06-12-24
De: Doug Lipp
-
Extreme Ownership
- How U.S. Navy SEALs Lead and Win
- De: Jocko Willink, Leif Babin
- Narrado por: Jocko Willink, Leif Babin
- Duración: 9 h y 33 m
- Versión completa
-
General
-
Narración:
-
Historia
An updated edition of the blockbuster best-selling leadership book that took America and the world by storm, two US Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life.
-
-
I don't read SEAL Books...
- De Amazon Customer en 02-21-17
De: Jocko Willink, y otros
-
The Culture Code
- The Secrets of Highly Successful Groups
- De: Daniel Coyle
- Narrado por: Will Damron
- Duración: 7 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.
-
-
Anyone in a leadership position should read this
- De Kimberly en 03-04-18
De: Daniel Coyle
-
The Five Dysfunctions of a Team
- A Leadership Fable
- De: Patrick Lencioni
- Narrado por: Charles Stransky; introduction by Patrick Lencioni
- Duración: 3 h y 42 m
- Versión completa
-
General
-
Narración:
-
Historia
In keeping with the parable style, Patrick Lencioni begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams. Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.
-
-
Clear Headed Guidance on Building Teams
- De Mark en 01-18-03
De: Patrick Lencioni
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- De: Jim Collins
- Narrado por: Jim Collins
- Duración: 10 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
-
Good info, over-the-top narration
- De Anaxamaxan en 08-31-10
De: Jim Collins
-
How to Be Like Walt
- Capturing the Disney Magic Every Day of Your Life
- De: Pat Williams, Jim Denney
- Narrado por: Paul Christy
- Duración: 16 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
How to Be Like is a "character biography" series: biographies that also draw out important lessons from the life of their subjects. In this new book - by far the most exhaustive in the series - Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this audiobook takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney's life into one straightforward, easy-to-listen-to tale.
-
-
Great stories, good biography, too preachy.
- De Adam en 04-27-16
De: Pat Williams, y otros
-
DisneyWar
- De: James B. Stewart
- Narrado por: Patrick Lawlor
- Duración: 25 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
DisneyWar is an enthralling tale of one of America's most powerful media and entertainment companies, the people who control it, and those trying to overthrow them. It tells a story that - in its sudden twists, vivid, larger-than-life characters, and thrilling climax - might itself have been the subject of a Disney classic - except that it's all true.
-
-
Really interesting story... No ending.
- De rotinaj en 12-18-17
De: James B. Stewart
Resumen del Editor
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results.
No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world's number one vacation destination. But as Lee demonstrates, great leadership isn't about mastering impossibly complex management theories. We can all become outstanding leaders by following the 10 practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include:
Combining surprising business wisdom with insightful and entertaining stories from Lee's four decades on the front lines of some of the world's best-run companies, Creating Magic shows all of us, from small business owners to managers at every level, how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.
Relacionado con este tema
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 7 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
-
Good Business Book on Teams
- De Lisa en 09-25-11
De: Adrian Gostick, y otros
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- De: Jason Jennings, Laurence Haughton
- Narrado por: Jason Jennings
- Duración: 6 h y 52 m
- Versión completa
-
General
-
Narración:
-
Historia
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
-
Incredible testament to the spirit of positive growth and change
- De Alexandra d. en 04-05-23
De: Jason Jennings, y otros
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
-
Interesting Theories in Management
- De Nancy en 07-28-12
De: Adrian Gostick, y otros
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
First, Break All the Rules
- What the World's Greatest Managers Do Differently
- De: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrado por: Mel Foster
- Duración: 9 h y 51 m
- Versión completa
-
General
-
Narración:
-
Historia
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
-
-
Content is dated
- De A. Yoshida en 09-09-19
De: Marcus Buckingham, y otros
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 7 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
-
Good Business Book on Teams
- De Lisa en 09-25-11
De: Adrian Gostick, y otros
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- De: Jason Jennings, Laurence Haughton
- Narrado por: Jason Jennings
- Duración: 6 h y 52 m
- Versión completa
-
General
-
Narración:
-
Historia
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
-
Incredible testament to the spirit of positive growth and change
- De Alexandra d. en 04-05-23
De: Jason Jennings, y otros
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
-
Interesting Theories in Management
- De Nancy en 07-28-12
De: Adrian Gostick, y otros
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
First, Break All the Rules
- What the World's Greatest Managers Do Differently
- De: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrado por: Mel Foster
- Duración: 9 h y 51 m
- Versión completa
-
General
-
Narración:
-
Historia
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
-
-
Content is dated
- De A. Yoshida en 09-09-19
De: Marcus Buckingham, y otros
-
The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- De: Trevor Throness
- Narrado por: Tom Parks
- Duración: 5 h y 41 m
- Versión completa
-
General
-
Narración:
-
Historia
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
-
-
great listen
- De RB Player en 03-30-18
De: Trevor Throness
-
Taking People With You
- The Only Way to Make Big Things Happen
- De: David Novak
- Narrado por: Sean Pratt
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
-
I would like to recommend this book... but can't.
- De Michael en 01-30-12
De: David Novak
-
Superbosses
- How Exceptional Leaders Master the Flow of Talent
- De: Sydney Finkelstein
- Narrado por: Mel Foster
- Duración: 8 h y 31 m
- Versión completa
-
General
-
Narración:
-
Historia
After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
-
-
Interesting, but not helpful
- De Ben en 03-12-16
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
-
General
-
Narración:
-
Historia
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
-
good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
-
Joy, Inc.
- How We Built a Workplace People Love
- De: Richard Sheridan
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.
-
-
Hey Menlo.
- De Stacey Colón en 03-25-16
De: Richard Sheridan
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General
-
Narración:
-
Historia
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
-
Phenomenal practical guidance to taking care of our customers!
- De Nathan Unruh en 07-09-24
-
Love Is Free. Guac Is Extra.
- How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team
- De: Monty Moran
- Narrado por: Monty Moran
- Duración: 8 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
In Love Is Free, Guac Is Extra, Monty shows how he used curiosity, vulnerability, love, and a unique understanding of the true meaning of empowerment to build a distinctive and wildly effective culture. From his teenage days befriending homeless people at a Colorado Dairy Queen to his nuanced navigation of a complex co-CEO relationship, Monty demonstrates a relentless humility and desire to understand the person across from him.
-
-
Every leader must read this book
- De morayi en 02-06-24
De: Monty Moran
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- De: Richard P. Finnegan
- Narrado por: Tim Andres Pabon
- Duración: 3 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
-
Great advice.
- De Kevin L. Jeter en 11-02-18
-
The Little Big Things
- 163 Ways to Pursue EXCELLENCE
- De: Tom Peters
- Narrado por: Tom Peters
- Duración: 11 h y 57 m
- Versión completa
-
General
-
Narración:
-
Historia
"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
-
-
Really hard to listen
- De Alexander en 06-03-10
De: Tom Peters
-
The Leadership Secrets of Santa Claus
- How to Get Big Things Done in Your "Workshop"...All Year Long
- De: Eric Harvey
- Narrado por: Mel Foster
- Duración: 2 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
Need a role model for effective leadership? Try Santa Claus! Imagine the endless challenges that running his operation poses. There's juggling employees, equipment, facilities, resources, production, letter reading, scheduling, the big delivery, keeping everyone jolly - and the list goes on. It's mind boggling! How does he do it all? What are his secrets to success?
-
-
Excellent!
- De T en 12-15-15
De: Eric Harvey
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
-
General
-
Narración:
-
Historia
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
-
Quick listen
- De Shea en 09-20-23
De: John G. Miller
Las personas que vieron esto también vieron...
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 2 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
-
Dull writer but Terrible narrator
- De Sam Long en 01-12-23
De: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
-
General
-
Narración:
-
Historia
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- De: Dan Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
-
Very much like his father's message.
- De Jeremy en 02-28-23
De: Dan Cockerell
-
Walt Disney: An American Original (Commemorative Edition)
- De: Bob Thomas, Christopher Miller, Jeff Kurtti, y otros
- Narrado por: Jason Culp, Xe Sands, Christopher Miller, y otros
- Duración: 16 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
Walt Disney is an American hero. From Mickey Mouse to Disneyland, he changed the face of American culture. His is a success story like no other: a man who developed animated film into an art form and made a massive contribution to the folklore of the world. After years of research, respected Hollywood biographer Bob Thomas produced a definitive biography of the man behind the legend of Disney: the unschooled cartoonist from Kansas City who when bankrupt on his first movie venture and developed into the genius who produced unmatched works of animation.
-
-
Incredible Story
- De Amazon Customer en 03-07-24
De: Bob Thomas, y otros
-
The Hidden Magic of Walt Disney World, 3rd Edition
- Over 600 Secrets of the Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom
- De: Susan Veness
- Narrado por: Andrea Emmes
- Duración: 8 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
-
-
this is just a timelilne of disney
- De Tammy Krick en 10-21-21
De: Susan Veness
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General
-
Narración:
-
Historia
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 2 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
-
Dull writer but Terrible narrator
- De Sam Long en 01-12-23
De: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
-
General
-
Narración:
-
Historia
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
-
Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- De: Dan Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
-
Very much like his father's message.
- De Jeremy en 02-28-23
De: Dan Cockerell
-
Walt Disney: An American Original (Commemorative Edition)
- De: Bob Thomas, Christopher Miller, Jeff Kurtti, y otros
- Narrado por: Jason Culp, Xe Sands, Christopher Miller, y otros
- Duración: 16 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
Walt Disney is an American hero. From Mickey Mouse to Disneyland, he changed the face of American culture. His is a success story like no other: a man who developed animated film into an art form and made a massive contribution to the folklore of the world. After years of research, respected Hollywood biographer Bob Thomas produced a definitive biography of the man behind the legend of Disney: the unschooled cartoonist from Kansas City who when bankrupt on his first movie venture and developed into the genius who produced unmatched works of animation.
-
-
Incredible Story
- De Amazon Customer en 03-07-24
De: Bob Thomas, y otros
-
The Hidden Magic of Walt Disney World, 3rd Edition
- Over 600 Secrets of the Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom
- De: Susan Veness
- Narrado por: Andrea Emmes
- Duración: 8 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
-
-
this is just a timelilne of disney
- De Tammy Krick en 10-21-21
De: Susan Veness
-
Disney's Land
- Walt Disney and the Invention of the Amusement Park That Changed the World
- De: Richard Snow
- Narrado por: Jacques Roy
- Duración: 12 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
This is a spectacular story of error and innovation, a wild ride from a vision to the realization of an iconic cultural landscape. It reflects the park’s uniqueness, but just as strongly that of the man who built it with a watchmaker’s precision, an artist’s conviction, and the desperate, high-hearted recklessness of a riverboat gambler.
-
-
Okay, but better books on the subject
- De J.D. en 12-07-19
De: Richard Snow
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
-
It’s basically a biography
- De Amazon Customer en 10-09-18
De: Lee Cockerell
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- De: Doug Lipp
- Narrado por: Tim Lundeen
- Duración: 5 h y 56 m
- Versión completa
-
General
-
Narración:
-
Historia
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
-
boring, boring, boring
- De D. Ireland en 06-12-24
De: Doug Lipp
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- De: Robert Iger
- Narrado por: Jim Frangione, Robert Iger
- Duración: 8 h y 45 m
- Versión completa
-
General
-
Narración:
-
Historia
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
-
Joins “Shoe Dog” as required biographies.
- De Matt S. en 01-02-20
De: Robert Iger
-
The Story of Walt Disney
- De: Diane Disney Miller, Pete Martin
- Narrado por: Karen Commins
- Duración: 7 h y 23 m
- Versión completa
-
General
-
Narración:
-
Historia
As you'll hear in this audiobook, Walt found resourceful ways to earn money even in his youth. The warm reminiscences present Walt as a creative and energetic business person and loving family man. His story includes fascinating details about animation, his cartoon characters and films, the movie and TV industries, and technological processes he invented.
-
-
The way Walt Disney daughter caught his essence
- De Thomas Brides en 06-12-24
De: Diane Disney Miller, y otros
-
The Wisdom of Walt
- Leadership Lessons from the Happiest Place on Earth
- De: Jeffrey A. Barnes
- Narrado por: Al Kessel
- Duración: 7 h y 29 m
- Versión completa
-
General
-
Narración:
-
Historia
In The Wisdom of Walt, Professor Jeffrey Barnes distills Walt Disney's vision, his knowledge, and his methods into a series of actionable lessons. Through historical vignettes about Disneyland, as well as plentiful examples and exercises, Barnes creates a framework through which you can apply Walt's wisdom to improve your career, your company, and your life.
-
-
Please listen to this audiobook from Jeff Barnes
- De Chris Malek en 06-11-16
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- De: Marty Sklar
- Narrado por: Jeff Cummings
- Duración: 5 h y 45 m
- Versión completa
-
General
-
Narración:
-
Historia
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
-
More like a collection of emails.
- De J en 02-19-18
De: Marty Sklar
-
Buying Disney's World
- The Story of How Florida Swampland Became Walt Disney World
- De: Aaron Goldberg
- Narrado por: Susan L. Crawford
- Duración: 4 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In November of 1965, after numerous months of speculation surrounding a mystery industry that had been purchasing large amounts of land in central Florida, Walt Disney finally put an end to the rumors. He announced to the public his grandiose plans for the thousands of acres he had secretly purchased. For the 18 months prior to the announcement, Walt entrusted a small group of men to covertly make these purchases.
-
-
Walt
- De Anonymous User en 02-04-22
De: Aaron Goldberg
-
The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- De: Bruce Loeffler, Brian Church
- Narrado por: Kevin Young
- Duración: 8 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
-
-
Wonderful guide to business experience building
- De Brian OLD ACCT LaBovick en 02-28-23
De: Bruce Loeffler, y otros
-
DisneyWar
- De: James B. Stewart
- Narrado por: Patrick Lawlor
- Duración: 25 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
DisneyWar is an enthralling tale of one of America's most powerful media and entertainment companies, the people who control it, and those trying to overthrow them. It tells a story that - in its sudden twists, vivid, larger-than-life characters, and thrilling climax - might itself have been the subject of a Disney classic - except that it's all true.
-
-
Really interesting story... No ending.
- De rotinaj en 12-18-17
De: James B. Stewart
-
Women of Walt Disney Imagineering
- 12 Women Reflect on their Trailblazing Theme Park Careers
- De: Julie Svendsen, Karen Connolly Armitage, Becky Bishop, y otros
- Narrado por: Xe Sands
- Duración: 6 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Capturing an era - and preserving the stories they have told their daughters, their mentees, their husbands, and their friends - a dozen women Imagineers have written personal stories from their decades designing and building the Disney worldwide empire of theme parks. The book represents a broad swath of Imagineering's creative disciplines during a time of unprecedented expansion.
-
-
Enjoyable!
- De Melanie P. en 07-29-23
De: Julie Svendsen, y otros
-
The Disneyland Story
- The Unofficial Guide to the Evolution of Walt Disney's Dream
- De: Sam Gennawey
- Narrado por: James Patrick Cronin
- Duración: 16 h y 31 m
- Versión completa
-
General
-
Narración:
-
Historia
The Disneyland Story: The Unofficial Guide to the Evolution of Walt Disney's Dream is the story of how Walt Disney's greatest creation was conceived, nurtured, and how it grew into a source of joy and inspiration for generations of visitors. Despite his successors' battles with the whims of history and their own doubts and egos, Walt's vision maintained momentum, thrived, and taught future generations how to do it Walt Disney's way.
-
-
The narration is killing me.
- De Chris en 03-24-15
De: Sam Gennawey
Lo que los oyentes dicen sobre Creating Magic
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total
-
Ejecución
-
Historia
- Dave
- 09-11-17
Inspiring ideas for professionals
Although not all of the concepts applied to my current situation I found this audio book inspirational.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Mikey Serrano
- 02-13-15
what a great book!!
loved this from start to finish. lots of actionable advice and tips shared throughout. Really great advice for bringing the MAGIC to everything you do!
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Chuck
- 11-07-13
A Must Read for any inspiring leader
Would you recommend this audiobook to a friend? If so, why?
Yes. It is genuine with common sense principles and strategies. It is inspirational and makes you want to apply the strategies.
Who was your favorite character and why?
Lee, the author is a great role model for anyone in management or leadership role.
What does Lee Cockerell bring to the story that you wouldn’t experience if you just read the book?
Genuine, real life examples and very inspiring.
Was this a book you wanted to listen to all in one sitting?
Yes. Listened one straight through, then chapter by chapter to really understand all strategies and action steps.
Any additional comments?
One of the best investments you can make for your development.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Amazon Customer
- 06-09-17
Must Have Book
Probably the best leadership book I have read. Lee is great at explaining his opinions with stories and examples of success and failure.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Lea Hendrickson
- 09-11-19
Simply Amazing!
Gone are the days of hard nosed, top down management....
If you don't want to do just survive, then you must implement these strategies into your business to thrive and be a wildly successful leader or business owner.
This is a deep book with a people focused message, masterfully delivered.
Lee Cockerell infuses his hard learned lessons from humble beginnings in rural Oklahoma, rising through the ranks of several acclaimed hotel chains and ultimately, leading, growing, and developing over 40,000 Cast Members at Walt Disney World.
This book is over 10 years old now; however, it's material is even more important today as the workplace is more culturally and generationally diverse.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- chris a knobloch
- 10-01-22
Incredible information !!!
This was such good stuff I need to listen to it multiple times. Thanks for the insights
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- KBL
- 06-21-17
Fantastic. Excellent Leadership Book.
I've read / listened to many business and leadership books. This might just be my favorite. Every chapter provides great ideas that can actually be implemented. Lee Cockerell has an ability to move beyond some catchy, academic theory and deliver actual tactics and strategies that have worked in some of the most impressive companies on the globe. Terrific.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- michelle delibert
- 02-28-18
leadership at its best
I've read all the books on Leadership and this is by far my favorite. It should be required for anyone wanting to be in a management position.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Annmarie
- 04-23-17
IT'S THE WAY WE WORK THAT MAKES IT MAGIC
Would you recommend this audiobook to a friend? If so, why?
Yes, it one of the best books on leadership.
What did you like best about this story?
The examples he used about the turning point in his life was great.
What does Lee Cockerell bring to the story that you wouldn’t experience if you just read the book?
Hearing his voice, i felt connected to his experience.
Was there a moment in the book that particularly moved you?
Yes when he realized the impact his behavior had on the people around him.
Any additional comments?
Would highly recommend listening to.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total
-
Ejecución
-
Historia
- Jennifer
- 12-16-11
Well worth your credits
If you could sum up Creating Magic in three words, what would they be?
Great management advice
What was one of the most memorable moments of Creating Magic?
The fact that the Disney corporation focuses on their people as their #1 asset - making them feel valued and appreciated which in-turn creates their desire to create magic for their employer
What does the narrator bring to the story that you wouldn’t experience if you just read the book?
The humour, humbleness and candid way he describes both his triumphs and failures as a leader
Was there a moment in the book that particularly moved you?
When Lee talks about a letter he wrote for an employee and later notices it framed on that same employee's wall when invited over for dinner several years later. His initial embarassment, then realization of the tremendous impact his simple gesture of a brief letter of recognition had on the employee.
Any additional comments?
The Disney philosophy of A.R.E. (Appreciate, Recognize and Encourage) is likely one of the most effective, straightforward and easily implemented concepts in the workplace and one that will allow the employer to reap the benefits of the
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña