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Frases poderosas para lidar com pessoas difíceis [Powerful Phrases for Dealing with Difficult People]
- Mais de 300 opções para resolver conflitos com chefes e colegas de trabalho [More than 300 Options for Resolving Conflicts with Bosses and Coworkers]
- Narrated by: Mauro Ramos
- Length: 8 hrs and 45 mins
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Frases poderosas para lidar com pessoas difíceis [Powerful Phrases for Dealing with Difficult People]
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Publisher's summary
Você pode escolher seus amigos, mas não pode escolher com quem trabalha.
Organizado por tipos de personalidade e comportamentos, este audiolivro ajudará você a se destacar como alguém que valoriza relações sólidas e honestas no trabalho.
Muitas vezes, manter relações saudáveis no ambiente profissional é mais desafiador do que o trabalho em si.
Em algum momento, encontraremos colegas carreiristas, colaboradores incompetentes e chefes abusivos, ou teremos que lidar com nossos próprios erros.
De forma prática, a especialista em psicologia organizacional Renée Evenson nos ensina a desenvolver habilidades para solucionar os conflitos.
São mais de 300 frases para construir relacionamentos positivos a partir de situações que tinham tudo para acabar mal. Você vai aprender a:
• Jamais iniciar uma conversa difícil com a palavra “Você”
• Utilizar a técnica dos cinco passos para resolver qualquer entrave
• Mostrar ao seu interlocutor que você entende o ponto de vista dele
• Pedir desculpas sinceras e assumir a responsabilidade por resolver o impasse
• Reforçar o alcance das suas palavras por meio da linguagem não verbal
Please note: This audiobook is in Portuguese.
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