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No Complaints, No Lawsuits
- The Eleven Guiding Principles of Quality Risk Management
- Narrated by: Steven Brand
- Length: 1 hr and 59 mins
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5 out of 5 stars
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Excellent.
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Publisher's summary
Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?
If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.
Quality risk management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:
- The full range of potential losses facing organizations today - from customer complaints to bell-ringing lawsuits, and
- The real cause of all these losses - unmet expectations
No Complaints, No Lawsuits distills this approach into 11 guiding principles that can ensure that your risk management program is ready to meet today’s demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand quality risk management and change your organization's approach to risk management forever.
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Story4 out of 5 stars 105
Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
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1 out of 5 stars
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Terrible listening experience
- By Ashley on 01-26-19
By: Edgar H. Schein, and others
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The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- By: Sharon Armstrong, Barbara Mitchell
- Narrated by: Robin Miles
- Length: 6 hrs and 8 mins
- Unabridged
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Overall4.5 out of 5 stars 34
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Performance4.5 out of 5 stars 28
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Story4 out of 5 stars 28
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
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4 out of 5 stars
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Good technical HR resource
- By Amazon Customer on 02-02-24
By: Sharon Armstrong, and others
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How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
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Overall4 out of 5 stars 97
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Performance4 out of 5 stars 61
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Story4.5 out of 5 stars 61
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
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1 out of 5 stars
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HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
What listeners say about No Complaints, No Lawsuits
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Hollie Self
- 09-28-20
Love This
RM is constantly evolving. This book is up to date in 2020. A great listen
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