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感情労働の時代 ～つらい精神的な労働を乗り切る方法～(週刊東洋経済ｅビジネス新書No.039)
- Narrated by: 岩見 聖次
- Length: 54 mins
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感情労働の時代 ～つらい精神的な労働を乗り切る方法～(週刊東洋経済ｅビジネス新書No.039)
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Publisher's summary
肉体労働にも頭脳労働にも当てはまらない第３の労働「感情労働」をご存じか。職務として、表情や声、態度で適正な感情を演出することが求められる仕事のことで、過度の疲労や精神的ストレスを招く労働問題として、関心が高まりつつある。
働くうえで、感情をどうコントロールしていけばよいか。上手に感情をマネジメントすることで仕事の成果を高める方法を学ぶとともに、そうした感情労働で疲弊しないための方策を考えていこう。
＜主なテーマ＞
・理解できない上司や部下にどう向き合うべきか
・プロジェクトリーダーはメンバーの感情をどうマネジメントすればいいか
・突っかかる人、話さない人、混乱させる人、ずれている人、話しすぎる人、それぞれへの対応
・営業スキルとしての感情労働～気質別８つのタイプ～
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