The Top Five Things to Consider before Filing an Employee Relations Complaint

And How to File an Effective Complaint

By: Patrice Miller

Narrated by: Patrice Miller

Length: 1 hr and 25 mins

Publisher's summary

This audiobook will help employees at all levels of the company understand how to file effective employee complaints and get successful results!

You will learn:

• The difference between EEO (harassment and discrimination) and Employee Relations or Non EEO
• How to file an effective complaint to get better results
• How to avoid filing ineffective complaints that may cause more harm than good
• When to use other avenues to resolve your issue before filing a formal complaint

Whether you are a leader or individual contributor in an organization, you will find these tools useful in assessing your personal situation, helping you address your employee relations concerns in the best possible manner.

©2018 Patrice Miller (P)2020 Patrice Miller

The top five things to consider....

I read the book which was very informative. Listening to it on audible was more like a conversation and helped me to understand the process better! The narrator was great!

How to file an employee relations complaint

Loved it! All employees at every level should be required to acquaint themselves with this literature ,

A useful guide for employees of all levels

This felt like a useful guide for employees at all levels of an organisation could use to help understand the process of filing a complaint. From the outset, the author Patrice Miller outlines the reality of what can be expected, as well as helping to distinguish the difference between Equal Employment Opportunity (EEO) complaints and what is more Employee Relations problems – such as just not getting along with someone.

Some interesting points were the warnings against filing complaints that may backfire or cause more harm than good. Such as understanding the importance of not being a “serial complainer” to avoid negative repercussions and potential retaliation.

Also to looking for alternative solutions with some practical advice that can help employees avoid the formal complaint process if issues can be resolved through communication or mediation.

Miller has a deep understanding of the topic, having worked in and around the HR area for a good few decades. There was an interesting reminder early on that that HR is there for the company. Miller recounts a situation where she was asked directly if she was there for the new recruit or the company, to which she replies that the company signs her pay cheques.

I had thought this might frame the discussion to be essentially dissuading people from lodging complaints at all, but what Miller is getting across is the right way to go about it that will be effective and help protect the employee at the same time. So while it’s a candid reminder that HR ultimately serves the company’s interests, which is crucial for employees to understand when seeking resolutions, it’s also helps inform employees what the HR process is to help them prepare better.

While Miller does quote US-specific laws and acts, the information contained within is general enough that it’s likely applicable to many countries in the world, as most would have similar EEO type protections and expectations in place.

Ultimately, a short yet useful guide that helps set the expectations for employees before they lodge a complaint.