Welcome to another new episode of "CX Leadership Talks"! Join host Nienke Bloem, while she dives into the vibrant world of Global CX Day. This episode is packed with insights, strategies, and nine powerful and practical ideas on how to use this special day (or create your own special Customer Day) to boost customer-centricity within your organization and spice up your CX Leadership.

Now, you’re eager for more ideas and detailed strategies. That’s why you should definitely listen, as Nienke takes you along the journey of leveraging global CX Day. From ideation to evaluation, this episode covers every aspect of effective CX event planning.

You will learn about the five key planning elements crucial for any CX initiative: Ideate, Organize, Deliver, Share, and Evaluate. Nienke also outlines NINE strategies for engaging different target audiences within an organization, from the entire organization to CX teams and individual professionals.

Tune in to get practical tips and creative ideas on how to make your Global CX Day or Customer Week a memorable and impactful event. Don’t forget to catch the tease for our next episode focusing on journey management with a special guest. But first, it is time to spice up Global CX Day!

Timestamped overview:

00:00 Customer experience management is a global profession.

03:37 Recognizing and celebrating exceptional customer experience efforts.

07:41 Plan, organize and deliver customer experience management.

09:45 Capture, share, evaluate, plan, ideate, organize, deliver.

14:19 Hackathons drive quick wins and long-term innovations.

17:59 Host panels, engage customers, highlight CX efforts.

21:56 Effective annual customer engagement ideas for CX team.

25:22 Team reviews customer feedback for trends and solutions.

27:01 CX fact sheet and inspiration carousel. Interested?

30:24 Embrace gratitude, celebrate CX Day, thank sincerely.

33:48 Use ChatGPT/ Copilot for drafting emails efficiently.

36:28 Celebrating Global CX Day with Dutch chapter.

Links from this episode:

CXPA on Global CX Day

Tickets for Dutch Global CX Day

Want to grow as a CX Leader? Contact Nienke Bloem via her website www.nienkebloem.com. She is a CX expert, global speaker and educator and can provide you with the guidance and support you need to succeed in CX leadership. More on Nienke’s education portfolio: https://www.nienkebloem.nl/en/cx-educatie/