In this episode of Talking HealthTech, host Peter Birch speaks with Tara Mahoney, VP of Healthcare Practice, and Jenny Reichard, Senior Industry Executive - Healthcare, both at Genesys. They discuss the challenges and opportunities at the intersection of technology and healthcare.

Key topics include enhancing patient engagement through AI and digital platforms, reducing administrative burdens, and integrating technology into fragmented healthcare systems, focusing on the Australian landscape.

This episode was recorded at an event hosted by Genesys in Sydney called Xperience, which aims to help their customers and partners drive meaningful outcomes and build deeper relationships through experience orchestration.

Key Takeaways

• Technology in Healthcare: Genesys is focused on leveraging technology to streamline healthcare workflows and improve patient and member experiences by enhancing communication and reducing inefficiencies.
• Global Perspective: Healthcare challenges such as administrative burdens and fragmented systems are universal, and Genesys is working to provide sustainable solutions through technology across different regions.
• Patient Engagement Platforms: Patient engagement platforms and communication tools are essential in delivering better patient experiences and outcomes, especially in the increasingly digital age.
• Reducing Administrative Burdens: The potential of AI and automated systems in reducing the routine administrative tasks that burden healthcare providers, allowing them to focus more on critical patient care.
• Local Context: The Australian healthcare system, while robust, faces fragmentation issues that can be mitigated through technology integration and better communication platforms.
• Future Innovations: The role of AI and natural language processing in healthcare, particularly in identifying patient needs and summarising complex medical information for better patient management.

Check out the episode and full show notes on the Talking HealthTech website.

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