Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations worldwide (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer or donor.

His new book, Never Lose an Employee Again, details a framework companies and nonprofits can use to reduce turnover, and increase employee engagement.

In this episode we cover

• Employee Retention
  • Treat Employees the same way you would treat a donor
  • Donor/customer experience is similar to the Employee experience
• New Employees Experience
  • The importance of the first 100 days with a new employee
• Job Posting
  • How to entice the right applicants from the start
  • Why you should provide interview questions in advance
  • Off-the-cuff questioning vs. the more common interview questions
  • Learning about the person as a person instead of an employee
• Making a Job Offer
  • What to do during the "quiet period" - the time between the offer and the first day
  • Making a lasting impression on the first day and how to "Give them something to talk about."
  • Making sure a new employee understands their role in the company and why they matter.
• Close
  • Joey's challenge for the audience
  • Pick up a copy of Joey's book, Never Lose an Employee Again

To see all the show notes visit: https://www.7figurefundraising.com/podcast/

To learn more about fundraising and our training visit: 7FigureFundraising.com