Episode 35 - Join us for highlights from our inaugural season as we aim to enhance work performance and enjoyment. We'll revisit some standout moments and reflect on what we learned. Plus, don't miss an outtake disguised as a 'Director's Cut', which reveals how our performances can spiral into chaos yet emerge sounding almost professional post-editing.

Listen in as James recounts tales of his worst boss and his penchant for Deming quotes. Try to guess who is going on holiday to Ayia Nappa and Ibiza and who will live the middle-class dream and head to the South of France in a Volvo.

We're also excited to preview the intriguing topics we'll explore in Season 2, starting in September... stay tuned!

If you have feedback on Season 1, please share it with us. If you found it enjoyable, pass it along to friends and colleagues. And if there are topics you'd like us to delve into, drop us a line at Jimmy@ajobdonewell.com or James@ajobdonewell.com.

Episode 34: This week, as part of our Leadership Series, we explore Transformational Leadership – A leadership style for today's environment, where change is the only constant (if you believe the hype). Amanda shares a model to help define and understand the characteristics of a Transformational Leader, and we all bring this leadership style to life with our experiences... as ever, good and bad.

We wanted to unlock the secrets of 'Inspirational Leadership'; however, we realised that this is an outcome, not a style... so Amanda introduced us to a great substitute that could help you 'inspire' your teams to 'transform' their results.

Don't forget this is the penultimate episode of the podcast (we'll be taking a short break over the summer), so don't miss next week's episode, where we will share some of the highs and lows from season one along with some of the best insights/learnings we've had and a small selection (there have been loads) of outtakes.

Here's some further reading on Transformational Leadership...

www.simplypsychology.org/what-is-transformational-leadership.html

www.lse.ac.uk/study-at-lse/online-learning/insights/how-to-become-a-transformational-leader

www.profolus.com

https://leaders.com/articles/leadership/transformational-leadership

Episode 33: We continue our series of episodes focused on answering the critical question –What Is the State of Customer Experience Today?

As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important. We will be asking guests for their perspectives on the following questions:

What's the state of customer experience?
Why do you think that?
Who provides a good customer experience?
How would you improve the customers' experience?

We are lucky to have insights on these questions from Sean Keane who has led, grown and sold CX technology and consulting businesses, and has a strong background in Op Model design, technology and process. He’s led complex programmes and teams for companies like Davies Group, Ember and Capgemini on behalf of brands like RSA, Tesco, BUPA, The British Council, Thames Water, Disney Channel and HMRC.

With all of that experience he's definitely worth listening to!

Sean has recently set up a consultancy to help organisations lower costs via smart service design. Follow this link for more information

Service Economics (service-economics.com)