• After Call Work Part 2

  • Apr 2 2024
  • Length: 38 mins
  • Podcast
After Call Work Part 2 By cover art

After Call Work Part 2

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  • Summary

  • Ever reminisced about the frenetic pace of graveyard shifts and the grueling demands of training in the BPO industry? We poke fun at the bygone days of creating extensive training curriculums with barely a moment's notice and the grueling task of balancing quality with sky-high utilization rates. And through the laughter, we find a shared sigh of relief for having left behind the nocturnal grind of past call center lives.

    Venturing into new territories, we trade the metaphorical peanut butter spread of our BPO days for a feast of career possibilities. Our crew gets candid about the sometimes bittersweet, often liberating transitions from call center confines to roles that resonate with our quest for growth and control. We recount the trials of advocating for more resources, and how the savvy skills honed in the thick of resource scarcity paved the way for success in diverse career paths. It's a tribute to the resilience and adaptability crafted in the crucible of call center life, and a toast to the myriad opportunities that lie beyond.

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