• Anatomy of Changework Ep. 2 |Mastering the Art of Client-Centric Change Work

  • Jun 9 2024
  • Length: 19 mins
  • Podcast

Anatomy of Changework Ep. 2 |Mastering the Art of Client-Centric Change Work By cover art

Anatomy of Changework Ep. 2 |Mastering the Art of Client-Centric Change Work

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  • In this second episode of the "Anatomy of Changework" series, Rafa and I discuss the importance of understanding a client's needs and tailoring the approach accordingly.Key Highlights:- The problem-remedy-outcome (PRO) model as a framework to identify the client's core issue and desired outcome.- The importance of matching the intervention (coaching, IEMT, etc.) to the client's experience, rather than trying to fit the client into a pre-existing model.- Considerations when working with high-performing clients, such as elite athletes, and the need to be sensitive to their emotional state after setbacks.- The role of factors within and outside the client's control in determining outcomes, and the value of reflecting on these factors post-performance.This episode provides valuable insights for coaches, therapists, and change workers on adaptable, client-centric approaches to facilitating meaningful change.#changework #ScopeAndCategorization #PersonalTransformation #MoM #IEMT #NLP #PCW #EmotionalResponses #Behaviors #PersonalGrowth #RoniAndRafa #Therapy #Coaching #ChangeWorkPractitioners #ProvocativeChangeWorks-----------------------------------------------Roni Matar is based in Beirut, Lebanon and you'll find his coaching and training website here: https://www.ronimatar.com---------------------------------------------Key Highlights:(0:02 - 0:46) The topic of discussion and Rafa's question on choosing the appropriate approach for a client.(0:48 - 1:56) The importance of matching the intervention to the client's experience, rather than fitting the client into a pre-existing model.(1:58 - 2:47) Rafa's experience of adapting his work to the client's experience versus trying to fit the client into his model.(2:47 - 3:05) Introduction to the problem-remedy-outcome (PRO) model.(3:05 - 4:02) Distinguishing between problem, remedy, and outcome-oriented responses from clients.(4:03 - 5:14) The importance of identifying the client's frame (problem, remedy, or outcome) from the initial question.(6:05 - 7:18) Considering the context and background information when starting a session with a client.(7:20 - 8:12) Rafa's example of working with sports clients and identifying the problem behind their desired outcome.(8:12 - 9:29) Shifting the client's response from a problem to a remedy or outcome frame.(9:31 - 9:59) The differentiation between the need for support, change, or training when working with a client.(10:00 - 11:43) Utilizing the PRO and the training/change work/support and care categories to guide the next steps in the session.(11:44 - 12:31) Rafa's example of the importance of being sensitive to a client's emotional state after a defeat in elite sports.(12:34 - 13:16) The risks of premature reframing and the need to allow the client to experience their emotions.(13:18 - 14:00) The importance of understanding what the client needs in the moment, whether it's support or change work.(14:01 - 15:11) Avoiding the temptation to force a change of category on the client through reframing.(15:14 - 16:09) Rafa's discussion of the three factors (controllable, uncontrollable, and luck) that influence the outcome in elite sports.(16:10 - 16:49) Examples of how external factors can impact the outcomes in professional sports.(16:51 - 18:55) The importance of understanding all the factors that contributed to the outcome, both positive and negative, and using that to inform the subsequent work with the client.
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