Episodes

  • Decoding the Service Side of the Automotive Industry with David Langel

    Decoding the Service Side of the Automotive Industry with David Langel
    Feb 12 2024
    AutoInsiders welcomes David K Langel, a seasoned expert with over three decades of experience in the automotive industry. Starting as a porter in 1986 with the ED Morse Auto Group, David's journey to becoming a Fixed Operations Director offers unique insights into the service side of the automotive world, an area often unexplored in typical industry discussions. Join host Ray Shefska as he engages with David in a captivating conversation that sheds light on the intricacies of automotive service operations. David's extensive background, including his tenure at Martell Mgmt and Ed Morse Automotive Group, gives him a unique vantage point to discuss the evolution of service departments, customer relations, and the inner workings of dealership management.   Beyond his roles in operations and parts management, David shares his vast network within the automotive industry, including connections with major dealership networks and manufacturers like Toyota, Lexus, VW, and GM. His stories and experiences reveal the complexities and challenges of managing service operations in a rapidly evolving industry, from technological advancements to customer service strategies. This episode promises to be an eye-opener for anyone interested in the automotive industry's service aspect. It's a rare opportunity to hear from a professional who has navigated the highs and lows of the industry with resilience and expertise. Get ready to dive deep into the world of automotive service with David Langel, a true insider with a wealth of knowledge and experience.
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    1 hr and 1 min
  • Jon Leverett and the Mazda Vision - Shaping the Future of Driving

    Jon Leverett and the Mazda Vision - Shaping the Future of Driving
    Feb 5 2024
    In this captivating episode of AutoInsiders, join Ray Shefska as he dives deep into the heart of Mazda's innovative strategies and brand evolution with Jon Leverett, Mazda North American Operations' Launch Strategy Project Manager. Leverett, a linchpin in Mazda's journey, has been instrumental in the launch of groundbreaking models like the 2024 CX-90 and the anticipated 2025 CX-70.   Sit back as Jon reveals the intricacies behind Mazda's plans to enhance brand loyalty, their strategies for expansion, and how they're navigating the competitive automotive landscape. With his unique experience as a former District Manager, Jon brings a multifaceted perspective, understanding both the high-level corporate strategies and the ground realities of dealership interactions and customer experiences.   This episode is more than just a conversation; it's a journey into the future of Mazda. Discover how the company is preparing for 2024 and beyond, their vision for the automotive industry, and how they're setting the stage for innovation and customer satisfaction. Whether you're a Mazda enthusiast, interested in automotive industry trends, or simply love a good story of strategic vision and passion, this episode is not to be missed. Tune in for a fascinating look at Mazda's roadmap to the future, only on AutoInsiders.

    Find your Mazda at https://www.mazdausa.com/  
    Research which Mazda is right for you: https://www.mazdausa.com/resource-center  
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    22 mins
  • Joshua Feygin – From Dreams of Veterinary Care to Legal Champion of Consumer Rights

    Joshua Feygin – From Dreams of Veterinary Care to Legal Champion of Consumer Rights
    Jan 2 2024
    Joshua Feygin – From Dreams of Veterinary Care to Legal Champion of Consumer Rights

    Dive into the world of consumer protection with Joshua Feygin, the legal eagle of SueYourDealer.com, on this episode of "AutoInsiders." Join host Ray Shefska as they explore Joshua's unexpected journey from a childhood dreaming of veterinary care to the courtroom battles against auto-fraud. It's a tale of a man who found his calling in the pursuit of justice, turning his legal acumen into a shield for consumers wronged by deceptive car dealerships.

    In the heart of Florida, Joshua has crafted a niche safeguarding the rights of car buyers, unraveling cases of odometer tampering, and ensuring transparency in an industry fraught with shadows. His stories of triumph and tenacity reveal the intricate dance of legal expertise and consumer advocacy—a delicate balance that Joshua navigates with the finesse of a seasoned professional.

    Get ready for a session that's equal parts enlightening and inspiring, as "AutoInsiders" uncovers the motives and passions driving one of the industry's most fervent defenders. Tune in for a conversation that's sure to resonate with anyone who's ever sought fairness and clarity in the complex world of car buying.
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    58 mins
  • Navigating the Crossroads: Jason Tamaroff on the Evolution of Auto Dealerships

    Navigating the Crossroads: Jason Tamaroff on the Evolution of Auto Dealerships
    Dec 26 2023
    This week on "AutoInsiders" we take a detour into the life and legacy of Jason Tamaroff, Vice President of The Tamaroff Group. In an industry where the only constant is change, Jason steers through the narrative of his family's storied dealership, revealing the inner workings of a business that's as much about people as it is about cars.

    In this episode, Jason opens up about the challenges that have tested the mettle of dealerships nationwide: the pandemic's impact, the intricacies of OEM relationships, and the strategies to manage vehicle inventory levels amidst unprecedented parts shortages. His account is a testament to the resilience and adaptability required to keep such a complex operation running smoothly and successfully.

    While EVs might not dominate the conversation, Jason's insights into this new frontier are charged with expertise and foresight. He tackles the electrification of the industry with a blend of caution and enthusiasm, acknowledging the seismic shifts while grounding us in the practicalities of today's dealership dynamics. This episode isn't just a look at the cars of tomorrow but a more profound reflection on the evolving ethos of car selling and buying, where tradition meets innovation at a crossroads. Tune in for a ride that promises to be as enlightening as it is entertaining, with a leader who's navigating the curves with confidence and vision.

    Find out more about Jason and the Tamaroff Group you can visit them
    Face Book: https://www.facebook.com/tamaroffgroup LinkedIn: https://www.linkedin.com/company/79436853/admin/feed/posts/
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    1 hr
  • Charlie Foster: The Humorous Side of Dealership Life

    Charlie Foster: The Humorous Side of Dealership Life
    Dec 18 2023
    In this episode of AutoInsiders, we sit down with Charlie Foster, the Senior Marketing and Sales Consultant at John Sinclair Nissan, who's been lighting up TikTok with his comedic takes on 'dealership life.' With over 30 years in the car business, Charlie's videos offer a refreshing and light-hearted look into the day-to-day of car sales, resonating with both industry insiders and car enthusiasts alike.

    Charlie shares the story behind his TikTok journey, inspired by his daughter and further enriched by his background in stand-up comedy. Drawing from spontaneous moments and decades of experience, he crafts content that not only entertains but also educates.

    As the conversation unfolds, Charlie and Ray delve into the evolving dynamics of the automotive industry. They discuss the importance of creating a win-win situation for both the customer and the dealership, emphasizing collaboration over competition. With a unique approach to sales, Charlie reveals that he hasn't directly asked a customer to buy a car in over two years, underscoring the power of selling with humor and genuine connection.

    The duo also touches upon the significant evolution of training in the automotive world, highlighting the importance of adapting and growing with the times.

    To find out more about Charlie follow him here:
    Charlie's TikTok: https://www.tiktok.com/@chas_1942
    YouTube Channel: Driven Together hosted by Charlie Foster - YouTube

    Join us for an engaging discussion that promises laughter, insights, and a fresh perspective on the automotive industry, only on AutoInsiders.
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    1 hr and 2 mins
  • Demere NeSmith - From Family Roots to Industry Milestones

    Demere NeSmith - From Family Roots to Industry Milestones
    Dec 11 2023
    In this episode of AutoInsiders, we explore the inspiring narrative of Demere NeSmith, a man whose career in the auto industry is as much about fostering enduring relationships as it is about impressive sales figures. Born into the legacy of NeSmith Chevrolet Buick GMC, Demere's upbringing in the business instilled in him a profound understanding of the value of integrity and customer trust.

    Demere's journey is marked by a steadfast commitment to fairness and transparency, principles that propelled the dealership's parts department to unparalleled success. Under his guidance, the dealership not only became the Number 1 GM Performance and Powertrain Dealer for 16 consecutive years but also a beacon of customer service, often putting long-term relationships above immediate profits.

    His passion for honest dealings extended to standing firm against industry pressures, sometimes challenging the very OEMs he represented to maintain his values. This dedication to doing right by the customer cemented the dealership's reputation in Claxton, Georgia, and beyond, turning a local business into a national success story.

    After the sale of the dealership in 2019, Demere's legacy continues to resonate. His approach to business — prioritizing genuine connections over quick wins — has left an indelible mark on the industry. Now, as he shares his experiences, we get a glimpse into the life of a man who has navigated the fast lanes of automotive sales with the compass of his convictions, balancing a thriving career with a fulfilling family life as a husband to CarEdge's own Ashley and a father of 2.

    Tune in to hear Demere NeSmith recount the drive of his life, where every turn was taken with the utmost integrity, steering towards a future where relationships are the true measure of success.
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    51 mins
  • Marcello Mastroianni - From College Dropout to Toyota Titan

    Marcello Mastroianni - From College Dropout to Toyota Titan
    Dec 4 2023
    Join Ray Shefska as he ventures into the world of car sales with Marcello Mastroianni, the charismatic force behind the Toyota World YouTube channel. Hailing from Canada and with a background in family-run restaurants, Marcello's journey into the automotive industry is one of determination, grit, and an unwavering passion for the Toyota brand. How long did it take him to sell his first car, and how did that shape the trajectory of his career?   With nearly 15 years dedicated to Toyota, Marcello has climbed the ranks and now manages a formidable team responsible for delivering over 1400 units annually and grossing millions in sales. Dive deep as he shares the intricacies of training staff, maintaining customer satisfaction, and the challenges of hitting targets.   Beyond the numbers, Marcello's story is about the personal connections he's forged over the years. Balancing such a demanding career with a bustling family life, how does Marcello manage it all with three kids in tow? Tune in for a captivating conversation that melds industry insights with personal anecdotes, offering a comprehensive look into the life of a man who's truly driven by passion.
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    58 mins
  • Farzad Mesbahi - From Spain to Tesla: A Journey of Passion and Purpose

    Farzad Mesbahi - From Spain to Tesla: A Journey of Passion and Purpose
    Nov 27 2023
    Join Ray Shefska as he embarks on a captivating journey with Farzad Mesbahi, a man whose life story is as diverse as his passions. Born in Spain to Iranian immigrants, Farzad's tale is one of resilience, ambition, and the pursuit of dreams across continents. From his early days in Spain to his transformative experiences in the United States, Farzad's narrative is a testament to the power of perseverance and vision.

    Discover how Farzad transitioned from the world of pet food distribution to the electric pulse of Tesla. What drove him to make such a shift? And why did he decide to leave Tesla after playing a pivotal role in its growth? In this intimate conversation, Ray and Farzad explore the nuances of identity, the challenges of the auto industry, and the dreams that fuel our journeys. It's a heartwarming tale of a man who's constantly evolving, seeking purpose, and embracing every twist and turn of life's road.

    To delve deeper into Farzad's world and his current endeavors, connect with him on YouTube or X and visit him on his own site at farzadmesbahi.com and explore his insights on the future of technology and more.
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    1 hr and 6 mins