Getting donors is one of the most crucial aspects of any nonprofit organization. That is why it is vital to have the right donor management solution for your organization. The information below comes from a Donor Management Solutions webinar we hosted leveraging Dynamics 365, SharePoint, the Power Platform, and Azure. https://youtu.be/YnYwmMHr24c Donor Management Solution Overview Today, let's begin our discussion by focusing on the opportunity for the donor management solution to leverage your donor data. The opportunity is to understand what type of people donate to your organization. Where did you find them? Target Donor Audiences For example, is your organization very active on social media? Do you have an extensive referral network? Are you getting people that you're talking to on the street? Your media campaigns may generate interest. How do you find these opportunities? How do you source them? Also, not only that, who are these people that are, are donating to your organization? For example, a nonprofit like MADD (Mothers Against Drunk Driving) has a particular targeted pro profile. They connect with mothers of middle school and high school-age students to make sure those mothers can have access to the correct information. And they know those mothers will also be more likely to donate to their organization. It's a targeted profile to ensure they're helping kids stay safe. That compares very differently, by the way, if you're in some other organization. If you happen to work with a community kitchen, your target audience will be quite different. You'll need to communicate directly with more individual philanthropic individuals who may not be directly connected to the cause. How do you connect with that audience? Understanding that target profile is vital. And the more you have information to that, that data, that opportunity, and this is something that you could also enter a CRM system, the more you can integrate that into your payment systems. Payment Solutions Once you have the opportunity, you want to connect them and get them to donate to your organization. Other work happens here to build that relationship. Still, for the donor section, we're helping you integrate it into your payment gateways and website. Whatever you do to get them to that step to donate, you have a path for them to do that. And you could integrate that. And by the way, this doesn't have to be an external solution. We mentioned earlier the Power Pages. Maybe you're using Power Pages to give your donors a place to go where they could set up a donation. And the great thing is, once they've made that payment, they also have the information they added. When people donate, you ask them to enter your credit card information. You're asking for their name, their email, their phone number. You might ask, why are they donating? You might also ask, how do they find out about you? You start tracking this information. And the great thing about doing this online is that you can monitor mobile and online donations. You could start tracking that if multiple people visit your portal through their smartphones. That means you know how to find those people better through mobile than through a laptop. It's all about understanding that information because you can start tracking it once you have it. Then you can start automating your processes. For example, we discussed building the relationship with the integrations. Donor Management Relationships You don't just go from finding someone who wants to be a donor to asking them two minutes later to donate. That might work occasionally, but more than likely, people need to build up a relationship with your nonprofit before they donate. You could start creating automated messages to those opportunities and let them know how they can be part of your organization and how they could help your organization. Once they've donated, you could also talk about how they could refer others.
Show more
Show less
Dec 5 202325 mins
Oct 18 20232 mins
May 16 20234 mins
Aug 17 20224 mins