• Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

  • Jan 31 2024
  • Length: 38 mins
  • Podcast

Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales By cover art

Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

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  • Summary

  • In this episode, our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to ensure that customer success truly stands on its own and is not overshadowed by sales.

    Customer Success (CS) is frequently linked with sales and often entails revenue targets. However, is this truly the most effective way to structure your CS department? Why should CS not be seen as a mere extension of sales? And how can you persuade senior leadership that CS should not be responsible for renewals and upsells?

    Podcast enquiries: sofia@planhat.com
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