Summary

Mark Huxley, an innovation consultant and serial entrepreneur, shares his wealth of experience in helping others innovate and succeed. He is also involved in social inclusion charities and serves as the chair of a livery company in the City of London. Mark's background in the insurance industry has shaped his perspective on risk management and innovation. He believes in the importance of culture and empathy in business and is passionate about promoting equality and social justice. Mark's motivation to give back stems from the kindness and support he received throughout his career. Mark Huxley shares his journey of giving back and making a positive impact through various charitable activities. He emphasizes the importance of being kind and making emotional connections with others. Mark also discusses his approach to helping businesses find their purpose and create a strong brand narrative. He plans to continue his work in social inclusion and climate change initiatives while focusing on quality over quantity.

Takeaways

Mark Huxley has extensive experience in the insurance industry and now helps others innovate and succeed.

He is involved in social inclusion charities and is passionate about promoting equality and social justice.

Mark believes in the importance of culture, empathy, and thinking differently in business.

His motivation to give back comes from the kindness and support he received throughout his career. Being kind and making emotional connections with others is essential for personal and professional success.

Finding your purpose and creating a strong brand narrative can differentiate your business and create a meaningful impact.

Active listening and genuine interest in others can lead to valuable insights and connections.

Helping startups explore their mission, vision, and purpose can set them on the path to success.

Creating a culture of kindness and empathy within organizations can lead to better teamwork and customer relationships.

Finding opportunities to give back and make a positive impact can bring fulfilment and purpose to your life.

Quality and meaningful work are more important than quantity and the relentless pursuit of success.

Trusting your instincts and avoiding business ventures that go against your values is crucial for long-term satisfaction and success.

Chapters

00:00 Introduction and Background

03:26 Mark's Current Work and Involvement in the Company of Entrepreneurs

07:25 Mark's Early Days in the Insurance Industry and the Need for Innovation

10:42 The Value of Culture and Empathy in Business

15:54 Listening to Different Perspectives

19:08 Motivation for Giving Back and Promoting Equality

23:21 The Journey of Giving Back: Being an Agent of Good

26:01 Creating an Emotional Connection with Customers

28:22 The Power of Active Listening and Genuine Interest

30:42 Social Inclusion and Making Behavioral Changes

35:34 Trusting Your Instincts: Being True to Yourself

Rowan Jackson, a former Royal Marine and founder of Promising Outcomes, shares his journey from the military to the corporate world, eventually starting his own businesses. Promising Outcomes helps organizations improve their relationships with customers, employees, and suppliers by understanding their expectations and measuring performance against those expectations. Rowan emphasizes the importance of focusing on reducing customer churn and staff turnover, as well as the value of positive intent and continuous improvement. He also highlights the parallels between the characteristics of entrepreneurs and the Royal Marines, such as determination, perseverance, and attention to detail.

Takeaways

Promising Outcomes helps organizations measure and improve their relationships with customers, employees, and suppliers.

Reducing customer churn and staff turnover are key focuses for improving business performance.

Positive intent and continuous improvement are essential for success in business.

The characteristics of entrepreneurs, such as determination and attention to detail, align with the values of the Royal Marines.

Chapters

00:00 Rowan Jackson's Journey

03:53 Improving Relationships for Business Success

08:29 The Importance of Reducing Customer Churn and Employee Turnover

11:12 Adapting Leadership as the Business Evolves

13:16 Insight: The New Oil

18:58 Prince Philip: An Intelligent and Competent Individual

22:39 Facilitating Conversations and Handling Challenging Situations

31:07 Lessons from the Royal Marines

34:23 The Characteristics of Successful Entrepreneurs

Summary

Amy Hopper, founder of TOA Group, shares her journey of triumph over adversity and how she helps businesses address underlying sociological and psychological challenges. She emphasizes the importance of creating a safe space for open communication and understanding in the workplace. Amy highlights the need for businesses to prioritize employee well-being and mental health, as it directly impacts productivity and success. She also discusses the generational differences in work culture and the importance of empathy and connection in managing teams. Amy's future goals include growth, speaking engagements, and making a positive difference in the world.

Takeaways

Creating a safe space for open communication and understanding is crucial in addressing underlying sociological and psychological challenges in the workplace.

Prioritizing employee well-being and mental health is essential for productivity and success.

Generational differences in work culture require empathy and understanding to effectively manage teams.

Investing in facilitator sessions and workshops can lead to positive changes in team dynamics and overall business performance.

Amy Hopper's future goals include growth, speaking engagements, and making a positive difference in the world.

Chapters

00:00 Introduction and Background

03:01 Triumph Over Adversity: The Purpose of the Podcast

03:34 The Work of TOA Group: Addressing Sociological and Psychological Challenges

04:36 The Thing Behind the Thing: Looking Beyond Surface Issues

06:22 Understanding Individual Goals and Challenges in the Workplace

07:56 The Importance of Effective Communication and Change Implementation

10:20 The Need for Empathy and Understanding in Leadership

12:00 Amy's Journey: Starting an Agency and Overcoming Adversity

19:47 The Resilience and Growth from Business Experience

20:55 The Ability to Read People and Understand Their Pain

22:39 Creating a Safe Space for Open Communication and Empathy

25:42 The Importance of Listening and Being Uncomfortable as a Leader

27:10 The Impact of Facilitator Sessions on Employee Retention and Business Success

29:23 Investing in Well-being as an Insurance Policy for Future Earnings

31:34 The Generational Divide and the Changing Dynamics of the Workplace

39:00 Future Goals: Growth, Research, and Contentment

The "real" side of business too often, we hear about the successes, the highs, and the awards. But what about the struggles, the challenges, and the perseverance it takes to get there? We explore the grit, determination, and resilience required to navigate the business world. It's these untold stories that truly inspire and resonate, reminding us that every journey has its ups and downs, and it's how we handle the lows that define our path to success.