Summary:

Mike Agugliaro takes a break to share some crucial relationship training for business owners. If you want your employees and team members to stick around for the long term and give you their best work, you have to be able to understand what they need, want, and desire from you. Learn how to avoid conflict and creating lasting relationships by having one simple conversation with your employees right now.

Key Lessons Learned:

Relationship Problems

• When we look at our employees there is always questions and relationship problems. Why are they not happy? Why do they feel let down?
• In all your relationships, including with your employees, there are needs. Everyone has needs, some are simple, like food, water, and air, but some are more complex and unique to the individual. Needs are the first level of wants.
• Understanding what someone needs can allow you to create alignment with them so that you can also get what you need.
• Wants are the second level. We want more money, new clothes, a new car, opportunity, etc.
• Desires are higher level wants, they are more long term and ambitious. We desire a bigger house, an empire, etc.
• If you can understand a person’s needs, wants, and desires you can get everyone aligned and on the same page. It’s a tool that you can implement in your company to create alignment between your business and your team.
• Clarity creates alignment, alignment creates accountability.
• You don’t have to grant whatever it is the person desires, but you can be a path that allows them to reach it.
• Once you’ve done this exercise with an employee or prospective employee it’s time to flip it around and establish what you need, want, and desire from the relationship as well.
• Oftentimes employees will leave a company because one of their needs aren’t being met. Failing to fulfill something that you promised is a common relationship problem. Don’t promise something that you don’t intend or can’t deliver.
• Sometimes you have to take what you want into your own hands instead of waiting for the other person to satisfy you.
• Employees are like any other relationship, if their needs and wants are not met the relationship will fall apart. The conversation can be tricky but it’s essential if you want to be able to work together and ultimately avoid relationship problems that cause employees to leave.

Links To Resources Mentioned

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Mike Agugliaro talks about success and failure today and why you need to understand two crucial insights. Without them you will never feel successful and failure will always loom over the horizon.

Key Lessons Learned:

Success vs Failure

• A lot of people say that success is a mindset, but that’s not entirely accurate. It’s understanding what success looks like for you.
• There are many layers of success and sometimes we let happen is we let one thing that we look at as a failure consume our mind. It becomes our ultimate failure.
• There is confusion between success vs failure, specifically on what to do and what not to do.
• The fastest way to find success is to find someone to show you what to do, just like the wise masters of the past.
• How will know you have succeeded and will you be satisfied when you get there? For most people, the trouble is the goal posts keep moving.
• There is one cardinal rule that has to be steadfast. If you never have clarity on what success looks like for you, how can you ever feel any satisfaction in your life? Get completely clear on what success means.
• If your success target is too far or too large, it won’t drive you. You need defined criteria that is imminent for you to feel motivated.
• People tend to focus on their failures and they tend to overshadow all the small and big ways they’ve succeeded in the past.
• Winning small games helps you stay in the big game and hit the big targets.
• You can’t create alignment without hyper clarity on what success looks like for you and your business.
• Ask your employees what success looks like for them this week. People will drive themselves way more than you ever could. When your team starts leading themselves to success, that’s when you’re ultra successful. The leaders job is to lead only until everyone can lead themselves, that’s when they should step back.

Failing Forward

• You have to rewire your perceptions. Instead of thinking of something that went wrong in your life being a failure, consider it a lesson that will get you closer to where you want to go. The success vs failure paradigm should be success or lesson learned.
• A real failure is something that doesn’t have a lesson behind it.
• Just because something can always be better, that doesn’t mean you didn’t achieve success.
• Don’t look at something as just a success or failure, always look for the lessons that you can carry forward into the next experience.
• Contracts keep people aligned, Service Level Agreements are about agreeing on what success and failure look like between companies.

Links To Resources Mentioned

Servicebusinessgrowth.com

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What would happen to your family and your business if you couldn’t work anymore? Learn about the consequences of success and why small mindedness will prevent you from making an impact on the world. Find out why your business and your life won’t grow until you work on yourself and create permanent lasting change.

Key Lessons Learned:

Success

• Success is many things. You’re successful just to be alive today.
• The consequences of lack of success come out in many ways including stress, pressure, anxiety, frustration, and anger. They all come from a lack of the success that you wanted.
• Your perception of what growth is and what it takes determines how you feel about it.
• Don’t let small mindedness keep you small.
• Many people believe they are small, but is that really true or is that just a choice. Some people have already accepted defeat. You can only accomplish things at the level of your thinking.
• When you’re digging a ditch it comes down to either you’re going to beat this task or it’s going to beat you. It becomes a question of your definition of success.
• It’s not difficult to grow a company or achieve success, it’s just different.
• The common idea is that it takes weeks to create a change in behavior but that’s not true. One moment can change your whole life.
• It’s not grow or die in terms of the business, it’s death of success and freedom and the belief you will be able to achieve what you wanted.
• The brain is nothing more than a computer. Whatever you tell it, it will create. If you tell yourself you’re small, you will be small.
• Even believing your company to be big can be a form of small mindedness if it stops you from trying to grow.
• What you would tell your five year old child, you should tell yourself.
• When you visualize the outcome and tell yourself a different story, your story is going to change. People sabotage themselves because they tell themselves a story that keeps them small.
• You can’t hone a new skill set with the same mindset.
• Temporary motivation doesn’t work, you need permanent change. For Mike permanent change happens in a total immersion environment, you have to figure out what method works for you. You can’t move on to the next thing until permanent change has occurred.
• If you want greater results you need to work on yourself first before you work on your company.
• Success is mandatory because there will be pain down the road for your family. Ask yourself “what’s the consequence of not moving quicker?”
• The bigger you grow the more you can impact the world.

Risk

• What happens to your business if you get hurt and can’t work or if you died?
• Mike tells the story of his former boss who passed away due to cancer. After passing away the business quickly fell apart because there was no plan or people in place to keep it going.
• Are you setting the stage for your family? Will they be protected if something goes wrong?

Links To Resources Mentioned

https://www.servicebusinessedge.com

Thank you for listening! If you enjoyed this podcast, please subscribe and leave a 5-star rating and review in iTunes!