• CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program

  • Jul 30 2024
  • Length: 15 mins
  • Podcast

CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program

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  • Summary

  • In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here.

    Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his approach to customer interactions and technical challenges.

    He discusses the personal growth he experienced, the invaluable support of DFS coaches, and how the program alleviated the challenges of customer interactions.

    From initial fears to the program's transformative impact, Carson's story exemplifies how DFS is a win-win-win for our customers, technicians, and company.

    Additional Resources:

    Chad on LinkedIn
    Chad Peterman | CEO | Author
    Peterman Brothers Website
    More on PeopleForward Network
    Follow PeopleForward Network on LinkedIn
    Listen to Episode 1: Transforming Field Training: Inside the Dedicated Field Support Program
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