Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a tire-centric to a service-heavy business model and highlights the significance of genuine product recommendations. They discuss the complexities of sales tax compliance and shop owners' challenges, emphasizing the importance of understanding state-specific regulations.

00:00 Man boasts about raunchy jokes amid women's safety.
07:34 Expanding tire program to boost shop revenue.
11:42 Reduced margins, targeted marketing, and streamlined promotions.
18:40 Tire dealer and distributor registration requirements.
22:35 High elevation, snow-capped mountains, stunning scenery.
28:13 Use cardboard to fill a raised garden bed.
34:14 Debate on potential business liability and tax.
39:47 Car dealers exploit tax exemption loopholes.
46:39 Debt collection impact: zero revenue, makes no sense.
49:16 Unpredictable medical bills cause frustration and confusion.
53:22 Extreme illness in the middle of the night.
59:58 Shop Marketing Pros is the best company.
01:03:36 Excited about freedom from the phone for directions.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology on technicians, sharing concerns about AI and Chat GPT potentially reshaping the role of technicians. The conversation also covers the importance of mindset in the industry, emphasizing the contrast between a paycheck-focused approach and one that seeks progress and satisfaction.

00:00 Hilarious episode when discussing "God's chicken."
06:10 Near steel mills, bp amoco, and beach.
09:22 Shop specializes in quick emissions-related repairs.
11:11 Jeff missed, wife and kids needed him.
14:37 Recognized toxicity, left to support growth.
18:10 Finding balance and relating to others' experiences.
20:06 Jeff and I discussed technician's attitudes.
24:40 Struggling to change, discussing work and ownership.
26:09 High school and community college instructors struggle.
29:45 City barbecue cost too much, not useful.
32:58 Lengthy, slow process for discussing laws.
35:46 Challenges getting everyone on the same page.
38:50 Dealers not updating, new bosses surprise.
44:38 Monitoring daughters' friends' cell phone usage.
45:16 Kids naturally use AI for information search.
50:11 Technology aids customer service but doesn't replace.
52:18 AI has broad thought process, deduce answers.
57:29 Fear of brown recluse; mistaken identity.
58:42 Colleague confronts drug issue, acknowledges truth.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David Roman are joined by David Barden, who shares his unique journey in the automotive diagnostics industry. David discusses diagnosing network problems and identifying a faulty module, emphasizing the importance of understanding vehicle communications. The conversation highlights the use of hexadecimal data in diagnostics and the complementary role of scan tools in the repair process.

00:00 Name with unique spelling can backfire later.
09:36 Engineers aim for serviceable cars with standard tools.
13:39 Hook used to simulate and identify car issues.
20:42 Missed opportunity for a great working relationship.
24:24 EPA regulation for recycling refrigerant in facilities.
31:52 Lack of engagement in cool new tools.
33:30 Power Probe acquired by MGL, expanding capabilities.
38:19 Wheelchair van wire break, fixed with overlay.
46:18 Intermittent hard start due to loose chain.
51:58 Understanding scan tool data communication in cars.
58:02 Connecting with industry professionals to enhance products.
01:00:41 Car keys left close to car questioned.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to recognize car parts and revolutionize the part identification and ordering process. Lucas shares his frustrations with incorrectly cataloged automotive parts and the potential for AI technology to alleviate these challenges.

00:00 AI presentations: overhyped, not so scary.
07:31 We sell to OEMs, customize, and process.
11:38 Approaching German OEMs, struggling to find parts.
18:59 Issues with BMW valve cover gasket replacement.
21:26 Company sends wrong brake discs, causing delays.
28:08 Ordering parts was usually mechanics' responsibility.
32:53 Transition from Lisa to iPhone; struggles with UX.
38:58 Training on local GPUs, inference on cloud.
45:26 Presentation emphasized human element and information efficiency.
51:03 Vernacular uncommon, AI-generated text lacks human touch.
57:48 Video documentary on chip technology investment.
59:41 Producing cases for different OEMs is complex.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Ben Johnson from Repairify. Ben discusses the complexities and potential malfunctions of modern car features, such as electronic parking brakes and key fobs, critiquing the trend of over-engineering. The hosts express frustrations about the high costs and impracticality of advanced vehicle technologies, including unnecessary buttons and features. Additionally, the conversation highlights the challenges independent shops face with modern diagnostics and scan tools and how Repairify’s solutions aim to bridge that gap.

00:00 Retired briefly, now excitedly working in industry.
03:09 Repairify pioneers remote vehicle access technology for repairs.
06:20 Remote OE tool scans and reprogramming services.
09:50 Issue of increasing need for car programming.
13:44 Skilled workers essential, tech shortage misconception.
16:45 Proposing standardizing vehicle access security for autocare.
19:43 Standardization crucial for secure V2V and V2X.
22:35 Adas think helps identify and recommend repairs.
27:38 Efficient use of OE tools drives satisfaction.
29:26 Positive outlook on uncertain future pricing strategy.
33:46 Expanding repair business by setting up hubs.
36:49 Comfortable salvage yard relationship, rules engine summary.
39:56 Internet service programming caused issue with car.
44:05 Parking brake caliper adjustment for reliable performance.
48:05 Shopware, a simple and unique shop manager.
49:19 Unique shop management approach, focused on problem-solving.
53:59 Over-reliance on technology causes driving issues.
56:06 Google directs driver onto winding driveway instead.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Lucas and David weigh the pros and cons of service-driven versus sales-centric business models in the auto repair industry by reacting to Dutch Silverstein's Ratchet & Wrench article "Business as Usual Must Die." They highlight how effective conflict resolution and marketing investment are crucial for growth and employee retention.

00:00 Public skepticism toward auto repair industry prevalent.
05:02 SDCC and MMSc owners share profit, service.
08:27 New businesses need financial concessions for growth.
10:26 Drive numbers, hit close rate, generate business.
14:41 Employee retention has significant financial impact.
19:22 Cost is minimal for specific skills gained.
20:55 Sales-centric owner prioritizes profit over customers' needs.
26:14 Health insurance costs funneled to minority users.
27:19 Healthcare and automotive industries facing dire consequences.
31:55 Higher education adapting to meet workforce demands.
36:25 Warning about expensive amenities in shops for consumers.
38:26 Different consumers prioritize varying expenses and experiences.
43:01 Each brother views family business differently.
44:04 Adapt to meet consumer demands for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day shop operations to empower his manager's autonomy. The conversation dives into personal data concerns with automotive technology, revealing insights into how Apple and Google might influence the industry. Additionally, Greg discusses the impact of COVID-19 on his life, detailing the lingering effects on his sense of taste and smell.

00:00 Enthusiastic about innovative network infrastructure concepts.
08:39 Perspective on car security and data collection.
15:59 Experiencing high-tech car features and subscription model.
17:47 AI-driven customer profiling and personalized assistance.
23:55 Research on car entertainment usage for car companies.
28:57 Dislike for new cars and fly by wire.
36:11 Customer declined overpriced air filter for Nissan.
41:33 Monitoring shop operations, grooming staff for success.
48:25 Struggles to manage shop, need better planning.
53:08 Diversifying income for multiple shops dilemma discussed.
54:33 Need one manager for each store crew.
01:04:27 Playing around with morning show ideas.
01:05:30 You carry the show with intelligence, subtly.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Kelly Fisher, a certified hypnotherapist, joins hosts Lucas Underwood and David Roman to discuss anxiety management. Kelly highlights the detrimental effects of anxiety medication, cautioning against abruptly stopping usage. The trio emphasizes the significance of mindfulness meditation in retraining thought patterns to avoid getting caught in a spiral of severe anxiety.

00:00 Met Jimmy at NSA and spoke about anxiety.
04:06 Hypnotist alters behavior by revisiting subconscious memories.
07:15 I started one book, which led to more reading.
10:38 Special relationship with meditation, anxiety clinic involvement.
14:03 Overcame fears through therapy and mindfulness meditation.
19:37 Anxiety triggers affect thoughts, seek a way out.
22:57 Man reflects on abusive uncle's behavior patterns.
24:23 Mother's anxiety, religious beliefs, and self-reliance.
29:31 I Agree, but I need to slow down and reflect.
30:22 Mindfulness brings relief, but also stress concerns.
34:51 Teaching people to overcome meditation challenges.
38:32 Anxious, but not a problem for now.
42:06 Battle through extreme anxiety and find a way out.
44:51 PTSD veterans find relief through psilocybin therapy.
48:34 Vietnam veterans struggled with PTSD, sharing experiences.
52:29 Face-to-face conversation about upcoming challenges.
54:39 Nostalgic memories of old-school background noise.
56:37 Considering new company, using AI for the book.