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Charlotte Purvis Podcast
Mar 1 2021
Length: 33 mins
Podcast

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Charlotte Purvis Podcast

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Summary
Charlotte Purvis is a consultant, trainer, coach, speaker and author of the new book THE CUSTOMER SERVICE FORMULA - How to communicate with your customers and boost your customer service brand.

Charlotte describes part of her process as the Three Fs - FRIENDLY + FORMAL + FOCUSED. It's simple, yet profound and Charlotte goes into detail how this simple formula can change your customer service brand!

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