My guest on this episode is Eric Zenor, a learning and development expert and consultant with over 35 years focused on educational technology. Eric shares his wealth of experience working with integrating AI into the learning and development space. He shares the complexity of leveraging AI and the complexity of understanding and using AI and how it is rapidly changing the landscape of not just learning and development, but organizations in general. He shares how AI can be an accelerator and is enabling organizations to move into the space of being learning organizations. One great example Eric discusses is the potential of AI to access and organize corporate knowledge from various sources. He explains how AI can easily codify explicit knowledge from documents, databases, and guidelines, but also go beyond by making sense of implicit knowledge from meeting recordings, emails, and chats. AI can identify patterns from these data and even infer tacit knowledge based on personal experiences, insights, and intuition. This combined knowledge can then be made accessible to employees based on their roles and needs. Zenor further describes a hybrid model, known as retrieval automated generation (RAG) architecture, which connects different systems to access and utilize this knowledge. If you want to learn more about Eric’s work and AI, check out his company, Epam, which is one of the market leaders in AI architecture, and their website has tons of information on those accelerators that he discusses in the podcast.

My guest this episode is Grace Judson, a trainer, leader, consultant, and author. Grace shares her insights and ideas around helping organizations and leaders guide change, by focusing on the people and culture. We discuss the central role of emotions around change efforts, both personal and organizational. You can check out more of her wisdom and perspective in her monthly newsletter, The Leadership Leap, where she demystifies the art of change leadership.

My guest this episode is Miriam Dicks, who is an executive and management consultant, and founder of the 180 Management Group. She began her journey in operations area of mergers and acquisitions. She has leveraged her knowledge of what makes organizations successful. She now is focused on mission-driven organizations, helping non-profits, faith-based organizations manage change. She shares her expertise surrounding the unique challenges of mission-driven, non-profit organizations. We discuss the challenges of these type of organizations transitioning from small start-ups to sustainable, scalable, effective organizations.