Closing the Trust Gap Podcast
Episode #7 - Trustworthy Communities with Kiona Sinks

Kiona Sinks - Director of Community Engagement and Marketing at the Negro Leagues Baseball Museum
Kiona's LinkedIn Profile: https://www.linkedin.com/in/kiona-sinks/
Negro Leagues Baseball Museum website: https://www.nlbm.com/

2:01 - Convening the Kansas City community
3:50 - How to actually build community
6:03 - Centered on purpose
7:25 - Coffee with Champions
8:30 - The impact of the Negro Leagues Baseball Museum
11:15 - Misconceptions about the Negro Leagues Baseball Museum
14:20 - Setting the trend for building community
17:05 - Kindness is the key
20:00 - Continually trying with courage
24:15 - Connecting with Kiona

"Champion spirit in service to community."

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric

Closing the Trust Gap Podcast

Episode #5 - Connecting with Trust with Marc Shaffer

Marc Shaffer - Chief Financial Officer at Searcy Financial Services

Marc’s Email - marc@searcyfinancial.com

Marc’s LinkedIn Profile - https://www.linkedin.com/in/marcshaffer/

Searcy Financial Services website - https://searcyfinancial.com/

1:30 - Getting to know Marc

2:38 - Why Marc chose financial planning as his career

5:46 - What the effect has been from the personal philosophy of “connecting with trust” for Marc

7:27 - Why relational trust is so important to Marc

10:24 - How Marc creates new visions for clients’ lives through the tools and resources he provides

12:33 - Some of the most common misconceptions about financial planning

14:58 - Marc’s process for identifying and hiring the right people for his team

17:46 - For somebody who does not have a financial planner, what are important indicators for them to strongly consider meeting with Marc or one of his team members?

22:16 - What clients with other financial planners should be looking for in their financial planner and what they should be asking themselves to consider a potential change

22:25 - Important things for new leaders to focus on in their first three months of leadership

27:16 - Connecting with Marc

“The difference between who you are today and who you are in five years is the books you read and the people you meet.”

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric

Closing the Trust Gap Podcast

Episode #6 - More Than a Meal with Mitch Case

Mitch Case - Founder and CEO of More Than a Meal

Mitch’s LinkedIn Profile: https://www.linkedin.com/in/mitchellcase/

Mitch’s website: https://morethanamealco.com/

1:10 - Getting to know Mitch and his company, More Than a Meal

4:55 - Why it’s so important for Mitch to live out the vital building block of caring for others

9:58 - What More Than a Meal does and how it works

13:50 - How More Than a Meal has transformed the workplace culture

18:05 - One client that really stands out to Mitch

23:05 - Connecting with Mitch

“Everybody deserves to be treated as a human being and respected.”

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric

Closing the Trust Gap Podcast

Episode #4 - Trustworthy Connections with Michael Haynes

Michael Haynes - SME Business Growth Specialist

Michael’s LinkedIn Profile: https://www.linkedin.com/in/michaelhhaynes/

Michael’s Website: https://listeninnovategrow.com/

1:52 - Getting to know Michael and the work he does

7:58 - Transformations Michael sees in companies that understand trust is foundational to their work

10:07 - Why trust has been neglected in companies

13:50 - Critical elements of technical listening

14:00 - Listening to yourself

14:20 - Listening to the market

15:04 - Listening to the customer or buyer

15:43 - Advice, Insights, and Recommendations (“A-I-R”)

16:22 - Listening from a non-technical perspective (active listening)

19:55 - A lack of focus is a fruit of distrust

25:29 - Connecting with Michael

“Pawns are expendable when profit is king.”

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric

Closing the Trust Gap Podcast
Episode #3 - Trustworthy Companies with Holly LaBoda

Holly LaBoda - Owner and Founder of Luminaries Consulting
Holly's LinkedIn Profile: https://www.linkedin.com/in/hollylaboda/

1:48 - Getting to know Holly
2:47 - Introducing situational leadership
4:21 - Situational leadership within the workplace
5:18 - Challenges with mid-level, supervisory positions
8:58 - How companies affect customer experience through trust
11:20 - Gaps within organizations that Holly is able to help fill
15:46 - The work that led up to Holly launching her consulting work
20:04 - Behind Holly’s business name, “Luminaries”
24:20 - Connecting with Holly
26:00 - Words of encouragement for new upper to middle-management leaders

“Your current systems are set up exactly for the results you’re getting today.”

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric

Closing the Trust Gap Podcast

Episode #2 - Hope Within the Workplace with Marcus Mossberger

Marcus Mossberger - Future of Work Strategist

Marcus’s LinkedIn Profile: https://www.linkedin.com/in/mmossberger/

1:40 - Getting to know Marcus and the work he does

3:56 - The timely and the timeless

5:24 - The data behind people leaving their jobs

8:18 - Defining “trust” through the definition of “hope”

9:59 - Challenges companies face trying to communicate hope to their customers

12:54 - How to think intentionally about hope in the workplace

15:11 - Activating empathy to build trust

16:06 - When did hope become a significant pursuit for Marcus?

18:18 - Creating intentional conditions for hope within a work environment

19:10 - Why internal mobility is important

20:49 - Delineating between management and leadership

24:36 - Problems that organizations fall into that reduce the hope of employees

25:19 - Using generative AI for more consistency in the workplace

28:54 - Active listening

31:12 - Connecting with Marcus

“People don’t care how much you know until they know how much you care.”

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric

Closing the Trust Gap Podcast
Episode #1 - Trust Immersion with Brad Hill

Brad Hill - Immersion Experience Expert
Brad's Linked Profile: https://www.linkedin.com/in/brad-hill-b386825/
The DotCast with Brad Hill: https://bradhill.libsyn.com/
Instagram: @bradhill76

4:30 - Brad's journey of growth with immersive experiences
7:00 - Paying attention to what we are cynical about
10:00 - The tactics of trust
14:45 - Why is trust difficult to build and maintain?
16:30 - The "unlock" of trust
16:54 - The importance of a Personal Board of Directors
21:30 - The way home...with the trust few
24:00 - Balance in vulnerability
25:00 - Setting the stage for a breakthrough
30:05 - Food in the teeth...true friend
31:30 - No breakthrough regrets
33:20 - Connecting with Brad

"The cave you fear holds the treasure you seek."

The Closing the Trust Gap Podcast is proudly sponsored by TrustCentric