• Creating Elevated Customer Service | KHM Today

  • Apr 25 2024
  • Length: 41 mins
  • Podcast
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Creating Elevated Customer Service | KHM Today

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  • Summary

  • Hello and welcome back to KHM Today! We have a great episode for you today with some sales tips and an update from Princess Cruises.

    First up is Carmen Roig, VP of Sales. She is here to talk about some changes to their line and their elevated customer service experience while onboard.

    Next up we have a fan favorite Tim Smith, our sales expert. He is here to talk about the concept of “ants on the brain.” He gives some great advice to combat negative thoughts and staying positive.

    What a great show! Tune in next week for Global Travel Advisor Day while we chat with Norwegian cruise line and talk Mother’s Day.

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