• Creating Your Client Experience; Lessons in Branding From My Vacation

  • Sep 17 2024
  • Length: 20 mins
  • Podcast

Creating Your Client Experience; Lessons in Branding From My Vacation

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  • Summary

  • Ep. 339: On my recent vacation to the Kananaskis Mountain Lodge Resort, I noticed all the details that created our experience. This made me think of how we as business owners can elevate the client experience in our own businesses and sharing that in this episode of Success in Mind.

    Show links

    Work with me: www.teriholland.ca/consultation

    Follow me on Instagram: www.instagram.com/theteriholland

    Or on any social media platform @TheTeriHolland

    Chapters:

    00:00 Introduction and Purpose

    00:33 Rebranding and Vacation Insights

    01:31 First Impressions at the Resort

    02:43 Detailed Resort Experience

    06:11 Staff and Overall Experience

    07:11 Applying Lessons to Your Business

    09:01 Creating Unique Customer Touches

    10:07 Personal Touches and Branding

    12:08 Standing Out in the Marketplace

    14:27 Packaging and Customer Loyalty

    18:53 Conclusion
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