In this episode, we will interview Mark Tognetti, the Senior Director for Creator Workflows Product Success at ServiceNow. Mark was previously Managing Director at PWC for 4 years, where he assisted with cloud and global payment processor transformation.

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

08:05- What is the Citizen Developer Program?

09:45 - What skills do you need to get started with the Citizen Developer Program?

11:02 - How does ServiceNow’s app engine differ from other low-code systems and how does it help customers?

16:10 - What are the top priorities and business objectives for customers implementing the Citizen Developer Program?

17:51 - What role does Generative AI play with the Citizen Developer Program?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com

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In this episode, we will interview Matt Wilson. He began with an engineering degree but transitioned to a military career, serving for six years in combat deployments. Eventually, he embarked on a customer experience (CX) journey which highlights his adaptability and willingness to learn, which has led to a successful and diverse career path.

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

17:12 - What ServiceNow products did you implement and what were the business problems or objectives you were trying to solve?

20:47 - How did you accomplish your implementation and was it self implementation with your own developers? Do you co-delivery with ServiceNow or partner implementor?

23:54 - What other tech stacks did you bring along, incorporate alongside ServiceNow and how well did these systems integrate in getting to where you needed to be for your business?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com

See omnystudio.com/listener for privacy information.

In this episode, we will interview Jeremy Barnes, the vice president for platform product AI at ServiceNow. Jeremy was previously Chief Technology Officer and Chief Architect at Element AI, where he worked at Bridge AI Research to help customers solve everyday problems. 

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

07:15 - How the GenAI was born into ServiceNow world?

09:32 - How has the AI been instrumental in enhancing the user experience within the ServiceNow platform and what innovations do you think we can expect in the future?

13:32 - How does ServiceNow address data security and privacy concerns while leveraging AI to drive efficiency and productivity?

19:46 - As AI technology evolves rapidly, how does ServiceNow stay at the forefront of AI innovations to continue delivering value to its customers?

22:03 - How do you think the increasing integration of AI into our daily lives will shape our understanding of creativity, innovation, and the very essence of being human?

24:41 - How do we really align, and what models do we pick up and teach that will help benefit our, ServiceNow customers and align to their values of the ServiceNow customer?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com

See omnystudio.com/listener for privacy information.

In this episode, we will interview Amanda Grady, the VP and GM of Platform Foundations at ServiceNow. 

Amanda has close to 20 years of experience working with enterprise security software and cloud solutions at organizations such as Symantec, Salesforce, and ServiceNow. She was with Symantec for 12 years wearing different hats before she moved to work with Salesforce for 5 years. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer, Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier. 

Key highlights of the Episode:  

08:21 What is ServiceNow Vault? 

11:40 How does ServiceNow adapt and improve the Vault’s security? 

14:25 How does ServiceNow integrate with Identity Access Management? 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com  

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Listen in as COO Ryan Gallagher and Director of Technology Workflows Terrell Pursley explain Volteo Digital provides exceptional co-delivery experience to help accelerate ServiceNow implementations bringing speed to market value to the customer. These gentlemen also provide an inside glimpse of how Volteo experience and expertise allows ServiceNow to help the most challenging situation customer face today.

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In this episode, we interview Nicholas Lee, the Vice-Head of Fujitsu, a ServiceNow partner, and he talks about FlexForce.

Nicholas Lee is the Senior Director for AI and Quantum and has spent the last 18 years as a solution innovation consultant and digital transformation professional. He has been the Vice-Head of Solution Innovation & Consulting, AI/ML, Quantum-Inspired, & Blockchain for the past three years and has worked with Fujitsu for close to 16 years.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflow, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

Key highlights of the Episode:

04:30 Fujitsu FSM offering.

10:45 How FlexForce differentiates itself from ServiceNow.

18:18 Workload management and optimization.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.

In this episode, we will discuss Evora IT, a ServiceNow partner for over two years, and how ServiceNow changed how they handle their processes.

Christian Bartels is Co-Founder and CEO of Evora IT, and has previously worked with SAP and ENERGY4U for a combined total of over ten years. He co-founded Evora IT in 2011 and has been the CEO since 2014. He is currently the Managing Director of Evora IT Solutions Group GmbH.

They are joined by Beau Gibbs and Joey Punneo. Beau Gibbs is the Executive Vice President of Evora IT. He has worked in the technology solutions field for close to 7 years.

Joey Punneo is currently working as a Solutions Architect at Ness Digital Engineering, a ServiceNow Practice. He has worked with companies like Aptris, Capgemini, Seagate Technology, and more for a combined experience of over 17 years.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

Key highlights of the Episode:

07:08 Evora IT offerings.

16:57 Lift and shift mentality for customers.

18:10 Field Service Management structure.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.

In this episode, we will discuss how the state of South Dakota used the ServiceNow platform to give an easy-access channel to citizens wanting to do business with, or consume services provided by the state.

Pat Snow is the Chief Technology Officer for the state of South Dakota. He has been delivering IT services to the executive branch of state government, K-12 in South Dakota, as well as higher education since 1997 in various capacities, including telecommunications, data centers, and endpoints.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:32 Public sector digital transformation in South Dakota and expected outcomes.

09:52 Unrealized outcomes of value on implementation.

12:28 The single most important thing for potential customers.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.