Episodes

  • Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff

    Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
    Apr 30 2021
    Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for various Jackson Healthcare companies. […] The post Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff appeared first on Business RadioX ®.
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  • Customer Experience Tip: Surprise and Delight

    Customer Experience Tip: Surprise and Delight
    Apr 1 2021
    CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it […] The post Customer Experience Tip: Surprise and Delight appeared first on Business RadioX ®.
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  • Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman

    Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
    Mar 26 2021
    When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design […] The post Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman appeared first on Business RadioX ®.
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  • Customer Experience Tip: Anticipate Wishes

    Customer Experience Tip: Anticipate Wishes
    Mar 18 2021
    CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is “Ladies and […] The post Customer Experience Tip: Anticipate Wishes appeared first on Business RadioX ®.
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  • Customer Experience Tip: Offer Stability, Control and Certainty

    Customer Experience Tip: Offer Stability, Control and Certainty
    Mar 4 2021
    CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when things feel out of control, as humans, we crave stability and some control over what’s happening. How do […] The post Customer Experience Tip: Offer Stability, Control and Certainty appeared first on Business RadioX ®.
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  • Customer Experience Tip: Manage Expectations, Not People

    Customer Experience Tip: Manage Expectations, Not People
    Feb 18 2021
    CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […] The post Customer Experience Tip: Manage Expectations, Not People appeared first on Business RadioX ®.
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  • Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design

    Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design
    Feb 11 2021
    Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books to include The Six Principles of Service Excellence (published in 2005). […] The post Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design appeared first on Business RadioX ®.
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  • Customer Experience Tip: It’s Not a Transaction, But an Intersection!

    Customer Experience Tip: It’s Not a Transaction, But an Intersection!
    Feb 4 2021
    CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change […] The post Customer Experience Tip: It’s Not a Transaction, But an Intersection! appeared first on Business RadioX ®.
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