• Customer Retention: Why Resale Is the Next Big Thing in Customer Retention with Lydia Hartley, Continue

  • Feb 26 2025
  • Duración: 39 m
  • Podcast

Customer Retention: Why Resale Is the Next Big Thing in Customer Retention with Lydia Hartley, Continue

  • Resumen

  • Lydia Hartley is co-founder at Continue, a software solution that enables brands to launch their own resale marketplace, already in use by 22 brands including ThruDark, BAM, and Hayley Menzies.

    In this episode, we discuss:

    • How resale programs turn one-time buyers into loyal customers
    • The secret to making secondhand sales a powerful retention tool
    • Why peer-to-peer resale beats traditional loyalty programs
    • Easy ways to launch a resale marketplace (without the headache!)

    Dive in:

    [05:28] Empowering brands in resale market.

    [07:54] Boost brand loyalty with resell rewards.

    [10:23] Secondhand marketplace boosts brand loyalty.

    [15:36} Easy ecommerce launches, complex branding.

    [17:34] Fashion resale market growth analysis.

    [22:03] Peer-to-peer enhances brand experience.

    [24:54] Explore pre-loved market opportunities.

    [26:23] Insider Tips from Lydia!

    Find the notes here: https://keepopt.com/245

    Get your Personalised Retention Playbook from YOCTO >>> https://keepopt.com/yocto

    ****

    Get all the links and resources we mention & join our email list at https://keepopt.com

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