In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

- Great customer experience is about connection.

- Empathetic and active listening will help you uncover unmet customer needs.

- Learn more about your customers by asking the right questions at the right time.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Aaron's Links:

https://www.b2bsalesplaybook.com/

https://www.linkedin.com/in/aaron-tighe-7042635/

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales.

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

- Let's talk about the current state of customer experience

- What are the current struggles in delivering loyalty-driving customer experiences (CX)

- What is a premium customer experience?

- How can you craft a premium customer experience for your business?

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive.

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

- Start by listening to your customers and establishing robust communication

- Look beyond demographics and focus on solving problems for customers and clients

- Find small ways to give little wows to your customers and clients

- Find ways to be generous with your expertise

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

LEARN MORE ABOUT JESSICA:

https://tulipmediagroup.com/

https://www.linkedin.com/in/jessicaembree/

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we discuss the importance of taking your vacation and time off to drive business and personal results. I also share 8 tips to improve your customer service through key hospitality insights.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

- Prioritize your team training and experience

- Focus on pesonalizing experiences for your customers

- Lean into innovation and technology to solve problems for customers

- Be creative to hear your customers and understand their feedback

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance). It is all about ensuring you deliver great experiences as well as make a positive impact in your community.

Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business.

EPISODE NOTES:

- Customer experience begins with an intentional approach with strategially placed communication and education around sustainability.

- Sustainability is important to customers and is a business imperative.

- Nail the low hanging fruit like tracking your utilities and finding ways to improve your power consumption.

- You are probably doing more than you think you are, so be sure to communicate what you are already doing with your customers.

- Check out competitor's sustainability reports for ideas and a potential roadmap for your efforts.

It's time for the great service comeback! Visit https://www.igniteyourservice.com/6canons today to invest in yourself and your team.

Reach out to Christy:

https://www.4xiconsulting.com/sustainabilitysimplified

christycook@4xiconsulting.com

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

- Start by prioritizing your employee experience

- Cultivate customer understanding

- Align with customer needs

- Ensure a robust feedback mechanism to measure and gauge impact

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.

Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.

- Don't let the rulebook get in the way of creating great customer experiences.

- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.

- Great automation can help you win during your peak periods by serving customers more quickly.

- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.

Get in touch with Peter Voss: https://aigo.ai/

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business.

Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.

When you are hiring your CX leader:

- Hire someone with a stong CX background, experience in operations, but they don't need to have specific knowledge of your particular market.

- They must be a great communicator and skilled at bringing people together.

- Look for leaders who can connect data to insights to actions.

- Have the presence to be the voice of the customer and employee in every room they enter.

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com