• Deepdive Voice of the Customer Playbook

  • Mar 21 2024
  • Length: 29 mins
  • Podcast

Deepdive Voice of the Customer Playbook

Listen for free

View show details

  • Summary

  • This podcast episode features Ashna Patel, a customer success expert, discussing the concept of Voice of the Customer (VOC) Playbooks. VOC Playbooks provide a roadmap for understanding customer journeys and using customer feedback to improve customer satisfaction and retention. The episode explores how to capture customer data at various touchpoints throughout the customer journey, from onboarding to renewal. By strategically using VOC Playbooks, companies can ensure all departments are aligned and working towards the same goal: customer success.
    Show more Show less
Show more Show less
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Deepdive Voice of the Customer Playbook

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available