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Episode Summary
In this episode of Wrestling Payments, host Joe Casali sits down with Jaime Shapiro Berg from Alkami - ACH Alert to discuss the rapidly changing payments landscape and the critical role of fraud prevention. Jaime shares her extensive career journey, from starting in treasury management at KeyBank to her current role at Alkami, emphasizing the importance of adapting to new technologies and staying ahead of fraudsters.

The conversation highlights the innovative Positive Pay & ACH Reporting solutions provided by Alkami to address the need for automated fraud prevention tools in the financial sector. Jaime explains how Alkami's Positive Pay solutions have evolved to help banks and credit unions combat check and ACH fraud, reducing losses and enhancing customer trust.

Joe and Jaime also dive into the broader challenges facing the banking industry, including the need for better education and training in banking operations and treasury management. They stress the importance of financial institutions investing in comprehensive fraud prevention strategies to protect themselves and their customers in an increasingly digital world.

Guest-at-a-Glance

• Guest: Jaime Shapiro Berg
• What she does: Director - ACH Alert Sales
• Company: Alkami - ACH Alert
• Noteworthy: With over 25 years of experience in the banking and FinTech industries, Jaime Shapiro Berg has a deep understanding of treasury management and fraud prevention. Jaime's background includes transitioning from traditional banking roles to leading innovative solutions in digital banking.
• Where to find Jaime: LinkedIn

Key Insights
Payments Are Rapidly Evolving
The landscape of payments is continuously changing, particularly driven by consumer demands for the latest and most efficient technologies. Consumers always seek the newest and shiniest innovations, pushing businesses to adapt quickly to stay competitive. While businesses also desire cutting-edge solutions, their primary goal remains to generate profit effectively. This dynamic environment necessitates that companies stay updated with technological advancements to meet consumer expectations and achieve their financial objectives.

Fraud Prevention Requires Continuous Innovation
Fraud prevention in the financial sector demands innovative and seamless solutions to combat increasingly sophisticated fraudulent activities. Traditional methods, often manual and error-prone, are no longer sufficient. ACH Alert's Positive Pay solutions automate fraud detection, minimizing human error and resource expenditure. By integrating these automated solutions, financial institutions can significantly enhance their ability to prevent fraud, thus safeguarding their operations and maintaining customer trust.

Education in Banking Operations Is Essential
There is a growing need for comprehensive education and training in banking operations and treasury management. Many financial institutions struggle to hire individuals with relevant experience due to a lack of specialized training programs. Enhancing educational opportunities in these areas can help bridge the skills gap, ensuring that banks have the necessary expertise to manage operations efficiently. Institutions should consider revamping management training programs to focus not just on lending but also on critical areas like treasury and operations management to maintain a robust talent pipeline.