Episodes

  • Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux

    Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux
    Jun 11 2024
    Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it. For Your Information: Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team
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    Less than 1 minute
  • The Role of a Comm. Center M.D. with Dr. Russell MacDonald

    The Role of a Comm. Center M.D. with Dr. Russell MacDonald
    May 28 2024
    Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work. For Your Information: Toronto Paramedic Services – social media sites: https://www.youtube.com/@TorontoMedics https://www.facebook.com/TorontoMedics/ https://x.com/torontomedics https://www.instagram.com/torontomedicsofficial/ Emergency Care in the Streets (Canadian edition): https://www.psglearning.com/catalog/productdetails/9781284196641 A link to some of Dr. MacDonald’s publications and related activities: https://www.researchgate.net/profile/Russell-MacDonald
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  • Swatting Masterclass with John Chiaramonte

    Swatting Masterclass with John Chiaramonte
    May 14 2024
    John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls. For Your Information: Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass Check out Mission Critical Partners’ other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/
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    Less than 1 minute
  • Empathy, Self-awareness, and Self-regulation with Tyler Pelke

    Empathy, Self-awareness, and Self-regulation with Tyler Pelke
    May 7 2024
    Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace. For Your Information: Tyler’s website: https://www.tylerpelke.com Dr. M. Scott Peck’s book on resilience: https://www.simonandschuster.com/books/The-Road-Less-Traveled-Timeless-Edition/M-Scott-Peck/9780743243155 Dr. Karestan Koenen: https://www.hsph.harvard.edu/profile/karestan-koenen/ Dr. Steven Southwick: https://aeon.co/users/steven-southwick
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    Less than 1 minute
  • Video to 911 Research with Dr. Michelle Lilly

    Video to 911 Research with Dr. Michelle Lilly
    Apr 23 2024
    Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study. For Your Information: Lilly Consulting: www.lilly-consulting.com
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    Less than 1 minute
  • The 911 SAVES Act with Congresswoman Norma Torres

    The 911 SAVES Act with Congresswoman Norma Torres
    Apr 16 2024
    The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement. For Your Information: Read this press release on the bill: https://torres.house.gov/media-center/press-releases/representatives-torres-fitzpatrick-reintroduce-bipartisan-9-1-1-saves To find out if Congresswoman Torres is your representative or to find out who your rep is and reach out, go here: https://www.congress.gov/members/find-your-member Read Congresswoman Torres’s policy essay on the 911 SAVES Act: https://journals.law.harvard.edu/jol/volume-61-number-1/?fbclid=IwAR2eg3d_CkD_Sq8_mM2Df1l8GpmzrsPtQCpX7FLbq3gBoF5JlAp18v-MGrg Find out more about how you can help get emergency dispatchers reclassified: https://www.911.gov/projects/telecommunicator-job-reclassification/
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  • Priority Dispatch: Making Way for the Future with Brian Dale

    Priority Dispatch: Making Way for the Future with Brian Dale
    Apr 9 2024
    Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response. This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Check out Priority Dispatch’s new and improved website: https://www.prioritydispatch.net/
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    Less than 1 minute
  • OnStar: More than Lockouts and Crashes with Jim Lanier

    OnStar: More than Lockouts and Crashes with Jim Lanier
    Apr 4 2024
    Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth. This is the fourth in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: OnStar’s primary public safety page: https://www.onstar.com/public-safety The basics of OnStar: https://www.onstar.com/public-safety/onstar-101 Got a question? Send an email to EmergencyServices (at) onstar (dot) com 24/7 public safety dedicated number: 866-866-5006 (Option 2) GM/OnStar Battery Electric Vehicle Training: https://gmevfirstrespondertraining.com/onlinetraining/ (*No charge for this training)
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    Less than 1 minute