• Don't Buy A Contact Center Until You Listen To This!

  • Jul 22 2024
  • Length: 33 mins
  • Podcast

Don't Buy A Contact Center Until You Listen To This!

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  • Summary

  • Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday

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    Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more.

    Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. Watch now for a deep dive into a competency first mindset with experts Frank Rogers and special guest Amir Hameed!

    Don't miss out on understanding the power of contact center AI platforms and how they can revolutionize your customer service operations. Watch now to make an informed choice!

    Chapters:

    00:00 The Technical Sales Org at RingCentral

    04:15 How Technical Sales aligns with Product

    05:50 Home Grown Products

    08:00 Building the Native App

    10:17 Incorporating Voice of Customer

    12:43 Having CEO Input

    18:07 There is a Sense of Urgency

    19:35 Where is Partner Alignment Here?

    22:20 Where the Rubber meets the Road

    26:44 The Importance of Buying Strategically

    30:10 How Does the Tech team influence Sales

    33:01 Closing
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