In this episode, Doug presents his “Four Pillars of Heartfelt Hospitality” which have been foundational to the more than 2,450 on-site training workshops he has presented during his career. Of course, the “demonstrative communications essentials” are important and will be covered in future podcasts, but these philosophical pillars ensure that your guests experience heartfelt hospitality and not “scripted politeness.” Hospitality means caring about as well as caring for our guests. Bringing out the best in others, brings out the best in ourselves. Make it your job to “flip the vibe” and to blast out 5-G Positivity. Using your “power of release” when encountering negative guest “bullies” so we can move back into the headspace of hospitality. The road to hospitality excellence is a joy ride! Power-up your attitude before you punch in for work.

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