Small Biz Matters: People, Policy, Purpose ~ Episode #239 Broadcast date: 2nd July 2024 Host: Alexi Boyd, Small Business Advocate & Policy Advisor Guest: Dominique Lamb, the QLD Small Business Commissioner

Queensland is a unique part of the world, not only for its natural beauty, incredible tourism industry, but it’s people. And it’s Queensland’s people that are at the heart of small business. From agriculture to retail to tourism to metro and regional areas they are as diverse as any other part of Australia.

Unique to Queensland is their passionate, experienced small business commissioner, Dominique Lamb. Formally the CEO to the National Retailers Association. She’s brought with her a wealth of experience and passion for her state to deliver some incredible achievements after only a couple of years in office. Cheers tenacious, empathetic and loves her state and the diversity of small businesses within it.

She joins us on Small Biz Matters today to talk about those achievements in two short years, and the difficulties facing small businesses in Queensland now and into the future. Plus we unpack the recently published report and first of its kind study: Understanding the lifecycle and mindset of Queensland small businesses. Its been nominated for an international award! We will ask what did the agency learn about small business in QLD and why was it so important to inform through this publication?

PEOPLE Can you tell the audience why you’re so passionate about small business and what you’ve done over the years to support? The reality is governments have a lot of impact on small business is through regulation. So realistically, is there anything that can be done, any thought leadership thinking to improve this situation?

POLICY - What are your key policy priorities for businesses in QLD? In your opinion, is there a good place to start for small businesses who want to be more involved in reducing red tape and improving policy in QLD? What successes have you recently had? QLD seems to be at the mercy of the impacts of climate change. What are the key policy priorities here of your office to support small businesses who experience its impacts?

PURPOSE - Tell us about your recently published report First of its kind study: Understanding the lifecycle and mindset of Queensland small businesses, I’ve heard it’s nominated for an international award! What did you learn about small business in QLD and why was it so important to inform through this publication? Can you tell the audience about the role of the commissioner, how it is independent and how you influence policy in the federal Govt? Who are the main advocates who support your work and how does your office engage with them?

Dominique Lamb assumed the role of Small Business Commissioner in December 2022. With a robust background in industrial relations and employment law, she brings a unique blend of legal expertise and advocacy skills to her position.

Dominique's primary objective is to enhance the operating environment for small businesses in Queensland and to reduce the time and costs associated with resolving disputes involving small business. In her capacity as Commissioner, Dominique has embarked on a proactive engagement strategy, collaborating closely with governmental bodies, industry organisations, and regional stakeholders. One of Dominique's notable achievements has been the significant expansion of the Small Business Friendly (SBF) Program, which now boasts participation from 49 Councils. Additionally, she has taken proactive steps to establish three new roundtables, providing platforms for industry representatives and regional stakeholders to voice their concerns and contribute to policy discussions.

Beyond her professional endeavours, Dominique is deeply committed to social causes, particularly those addressing domestic and family violence.

To find out more go to: https://qsbc.qld.gov.au/