Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations.

In this episode we sit down with Sally Anne Hicks, Global VP of Automation at Experian, to learn how the organisation is taking automation beyond task-level improvements. Tune in for insights around how to identify AI use cases for adding value to operations — from accelerating software delivery to enabling one-click customer onboarding — all as part of a holistic approach.

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As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry.

In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture.

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Mitie is one of the UK’s leading facilities management and strategic outsourcing firms, delivering services anywhere from schools, to hospitals, transport hubs and commercial spaces. But as these environments — and the people in them — constantly change, Mitie needs to stay one step ahead.

That’s why, in this episode, we speak to Anindya Biswas, Chief Product Officer at Mitie, to find out how the business is using technologies like AI to soup up operational efficiency — and, ultimately, provide exceptional value for employees and customers across the UK.

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In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward.

Kelley's personal journey, coupled with the stories from her book, paints a vivid picture of the struggles and triumphs that female founders encounter in the tech industry. Underscored by International Women's Day 2024, this podcast will address the urgent need for greater inclusivity, diversity, and support for women in the workplace.

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Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly.

In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customers

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We can’t solve today’s problems with yesterday’s solutions. Tackling the complex challenges businesses face right now requires us to question the assertions that have worked in the past — establishing the broader consequences of a rapidly changing world and adapting our strategy accordingly.

In this podcast, we’re joined by Simon Morris, UKI Area VP at ServiceNow, to do just that — discussing key trends, how leaders should approach them, and the opportunities presented by new technologies.

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Organisations across every industry are looking to harness AI, as CEOs become increasingly exposed to the opportunities for unparalleled productivity.

That said, many businesses are still at the start of their automation journey, and there’s a long way to go to reach the level of digital maturity where they can adopt the latest AI developments.

In this podcast, we’re joined by James Neilson, Senior Sales Director, Consumer at ServiceNow, and Richard Ellis, Senior Sales Director, Telco, Media and Technology at ServiceNow, who give us insight into the key priorities and use cases to harness automation and AI as innovation enablers.

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Ways of working are changing as organisations implement digital strategies and harness emerging technologies to create seamless experiences.

With tools like artificial intelligence (AI) becoming increasingly prevalent, businesses must consider their impact on people’s roles across the enterprise. Navigating this transition will rely on identifying and developing the key skills that enable collaboration among multi-disciplinary teams.

In this podcast, we’re joined by Gina Gill, CDIO at the Ministry of Justice UK, who gives us insight into how the organisation is driving its digital strategy by recruiting a diverse range of skillsets that align people and technology.

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