In this special episode for EasyPost customers, Olivia Qin and Brittany Williams introduce the new and improved claims process for EasyPost Shipping Insurance.

For customers not currently using EasyPost’s insurance, Brittany and Olivia share some key features that set the offering apart from other insurance services on the market. Olivia says, “What's great … is that it's one pricing. It's from anywhere to anywhere, except for U.S.-sanctioned countries. And it's also carrier agnostic.”

“It is insurance that the business buys, but they can pass on that cost to their customers if they want to,” Brittany adds.

Now, businesses purchasing insurance through EasyPost will have access to a smoother, more streamlined claims experience. Brittany explains what’s changing:

“What is rolling out here in the end of July is a fully rebuilt claims experience. So we're adding the ability to file claims via API. We're adding a new web form to file claims with just a few clicks. And we're also creating a dashboard in the EasyPost web application where you can go and view the claims that you submitted, view what status they're in, watch them live as they're being processed on our side.”

Brittany, Olivia, and Lori discuss the importance of shipping insurance for ecommerce businesses. As Brittany points out, package loss, theft, and damage is inevitable. When shipping disasters strike, insurance “will guarantee that your customers are going to be happy with how you're handling their experiences.”

Olivia offers a quick tip for companies using shipping insurance for the first time: understand your policy’s requirements. “Make sure that you know what evidence is required when you file a claim. [And] make sure that you are telling your customers what's needed in case something happens.”

• Connect with Olivia on LinkedIn: https://www.linkedin.com/in/jingchen-olivia-qin/
• Connect with Brittany on LinkedIn: https://www.linkedin.com/in/brittany-williams-597289124/
• Visit EasyPost’s website: https://www.easypost.com/