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In this episode, Leslie chats with a seasoned multifamily industry veteran who has spent 20 years as a speaker, trainer, and consultant. He emphasizes the importance of uninterrupted training for service technicians and supervisors—not just to maintain, but to enhance their skills. Listen in for his take on addressing gaps in industry training, his solutions for hiring and retention, and his belief in helping people achieve success in all aspects of life.

Mark is the President of Plus One Consulting, Inc. and founder of Service Team Training and maintenance videos.com. Mark is a national speaker and a leading resource in the field of service team development and training.

His certifications include CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the PHTA, EPA proctor for the NEW 608 certification as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program. Prior to Starting his own company, he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes.

On a personal note, Mark is also a professional Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC.

LinkedIn: https://www.linkedin.com/in/mark-cukro-9500902/
Website: http://www.serviceteamtraining.com

Hear more from Mark about:

• How he started as a Groundskeeper and now owns 2 businesses.
• His first client that was so meaningful.
• Why finding solutions for your teams equate to better performance and longer tenure.
• Helping people win at life - in and out of the workplace.
• Asking yourself, "Why would someone want to work for you?"
• Statistics showing that 50% of employees leave their jobs within 120 days.
• The companies who have a waiting list and why that is.
• How no other sector of the service industry trains less than the multifamily industry.
• His recommendation on training hours needed per year and why.
• Which generation will be the one that saves the trades.
• The importance of uninterrupted work and more great insights.

Connect with us!

LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamily https://www.instagram.com/streamlinemultifamily

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Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.