• Elevating the Customer Experience

  • Feb 6 2024
  • Length: 27 mins
  • Podcast

Elevating the Customer Experience

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  • Summary

  • Providing the best possible service for Fidelity customers is what motivates Alicia Spradlin, Head of Enterprise Infrastructure Operations and Keith Blizard, Head of Site Reliability Engineering (SRE) & Production Services. Learn how our infrastructure teams are managing complexity across ecosystems, utilizing SRE (site-reliability engineering), and how being proactive prevents incidents before they ever reach our customers. As they sit down with Adam Ely, Head of Digital Products and Engineering and Maureen Olejarz, CIO of Enterprise Software Engineering they’ll talk about resiliency and how AI fits into their work. Tune in now! #FidelityAssociate #FidelityTech
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