In this conversation, Rich Bracken discusses his background and journey to
becoming a speaker on emotional intelligence. He shares how a personal health
transformation and a trip to the emergency room led him to discover the
importance of emotional intelligence. Rich emphasizes the need for empathy and
understanding in change management within organizations.

Kami & Rich explore the four pillars of emotional intelligence and how to harness it for transformational change within organizations: self-awareness, self-
management, social awareness, and relationship management.

The conversation highlights the impact of emotional intelligence on
communication, change management, and overall well-being. By focusing on
personal growth and understanding, individuals can improve their relationships
and achieve greater success.

Chapters
00:00 Introduction and Background

09:02 Involving Stakeholders and Seeking Feedback

21:58 Demonstrating Empathy and Understanding

27:24 Celebrating Milestones and Recognizing Efforts

31:06 Enhancing Emotional Intelligence

34:23 Self-Awareness and Relationship Management

38:54 The Adult Passing Period and Time Management

41:28 Empathy and Effective Communication

47:02 Social Awareness and Psychological Safety

53:37 Emotional Intelligence in Change Management

56:43 Living in Alignment and Being Your Best Self

59:46 Conclusion and Final Thoughts

For more great lessons from the field, and all the CLM content, connect with us here:

• The CLM Rx Book
• The CLM Rx YouTube Channel
• The CLM Rx LinkedIn
• Kami Paulsen LinkedIn
• Rich Bracken LinkedIn
• The CLM Rx PLAYLIST curated by Rich Bracken

If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical.