This week we are going to take a practical and insightful deep dive into difficult conversations and storytelling at work with regional communications expert Shruti Bose, Head of Communications and Public Affairs Asia Pacific for Roche Diagnostics.

Shruti shares real life stories of influencing stakeholders using empathy and storytelling as a secret weapon, not taking conflict personally, and her tips for having difficult conversations at work.

I also loved her groundedness and attitude of gratitude, and hope you are inspired by her story too!

Shownotes

On the National Women’s Checkup Week with Singapore Cancer Society

https://www.linkedin.com/posts/rochediagnosticsasiapacific_sgcheckup-xproject-everywoman-activity-7064820493081608192-OM52?utm_source=share&utm_medium=member_desktop

Get screened - link to Singapore Cancer Society

https://www.singaporecancersociety.org.sg/get-screened/breast-cancer/mammogram.html

Highlights

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01:00  How we met in the Biopharma industry

03:20 Shruti’s childhood and how it shaped her

03:52 The Fs of Life challenges - Fairness, Failure, Fear

06:00 On losing her voice

08:43 How she came to work for the Biopharma sector

13:20  Intellectual vs social friction and not personalising

15:30 - reading too much into a situation

18:00 - On asking for support

18:55 - Her difficult conversation at work with her stakeholders

20:00 - Don’t be married to an idea

21:58 - What you can and can’t control

22:54 - On our unconscious bias

23:58 - Gratitude Quotient GQ 

25:00 - The worst time to be grateful is after you lost it

26:25 - Happiness, freedom and courage

27:43 - Launch of National Women’s Checkup Week

30:30 - Not every conflict needs to be resolved

31:00 - Storytelling model - CAP - Connection, Appeal, Proof

33:00 - The power of storytelling at work - examples in real life, Jack Ma, Indra Nooyi

35:00 - Creating demand for what we need

36:40 - Word of the year!