This episode covers the following chapters from the book:

• SECTION 2 (CONTINUED): DIAGNOSIS. THE ULTIMATE GUIDE TO TOOLS AND TECHNIQUES TO UNDERSTAND HOW YOUR WEBSITE CAN BE IMPROVED
  • Diagnose by…using form-analytics software (to identify which of your form fields are causing trouble)
  • Diagnose by…using live chat (to let your visitors tell you what’s wrong with your pages)
  • Diagnose by…using cobrowsing (so your visitors can share their screens with you)
  • Diagnose by…using survey tools (to ask your visitors and customers whatever you want to know)
  • Diagnose by…using exit survey tools (to ask your visitors why they didn’t take action)
  • Diagnose by…using on-page survey tools (to ask questions at exactly the right moment)
  • Diagnose by…using a persistent “Give Feedback” button (to allow your visitors to report issues to you)
  • Diagnose by…using your website’s search tool (to discover what your visitors can’t otherwise find)
  • Diagnose by…using search engines (to be notified when people say things about you)
  • Interlude (ice creams not included): why it’s essential to empathize with your visitors
  • Diagnose by…using method marketing (become a customer so that you understand at least one customer deeply)
  • Diagnose by…using method marketing with offline competitors (because the offline world often has solved problems that the online world hasn’t)
  • Diagnose by…becoming a face-to-face salesperson (to learn how to sell the product)

How to get the most from Making Websites Win:

1. To see all the resources mentioned in Making Websites Win, visit https://conversion-rate-experts.com/book-links/.
2. All profits from Making Websites Win are donated to the charity Mary’s Meals. This version is free, but if you’d like to donate regardless (thanks!), visit https://www.marysmeals.org/.
3. To keep up to date with new techniques for growing websites, get the free email newsletter from https://conversion-rate-experts.com/gifts/. When you join, you’ll also get some useful reports, including examples of winning pages that have more than doubled the sales of Conversion Rate Experts’ clients.
4. To hear some additional useful how-to guides for improving websites, subscribe to our other podcast—the Conversion Rate Experts podcast—at https://conversion-rate-experts.com/podcasts/.
5. To see almost a hundred interviews with companies whose profits have been transformed by the techniques described in this audiobook, visit  https://conversion-rate-experts.com/clients-and-results/.
6. If you notice anything you think is inaccurate, wrong, or missing, please let us know by emailing feedback@conversion-rate-experts.com.
7. If you’d like a bargain-priced copy of the eBook version of Making Websites Win—or a nice hardcover—visit https://conversion-rate-experts.com/book/.
8. The authors are available for interviews, opinion pieces, and odd jobs around the home. Just email oddjobs@conversion-rate-experts.com.