• Episode 2: Oh NO! My business can't grow! Why measuring retention matters?

  • May 28 2024
  • Length: 28 mins
  • Podcast

Episode 2: Oh NO! My business can't grow! Why measuring retention matters? By cover art

Episode 2: Oh NO! My business can't grow! Why measuring retention matters?

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  • Summary

  • In this episode we explore the need for a business owner or sales leader to begin to measure all aspects of the retention process.

    Key Metrics to measure - Overall Customer Retention Rate

    Renewal Rate

    Customer Churn Rate

    Customer Lifetime Value

    Customer Satisfactions

    Net Promoter Score

    Repeat Purchase Rate

    Customer Engagement

    If your business needs help implementing a system to be able to measure these outcomes please visit our website at: www.salesstrategic.com or email us at: goals@salesstrategic.com
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