• Episode 26: PennyLoafers and the Secret to Good Customer Service

  • Sep 30 2021
  • Length: 37 mins
  • Podcast

Episode 26: PennyLoafers and the Secret to Good Customer Service  By  cover art

Episode 26: PennyLoafers and the Secret to Good Customer Service

  • Summary

  • Brandon Mathews takes the mic on this episode with a literal mom and pop duo in Mammoth Spring, AR. Penny and Kenny Bohling own and operate PennyLoafers, a self-proclaimed coffee shop with New Orleans style beignets, coffee, and a few other offerings you wouldn’t expect to find like the “world’s famous Rueben, biscuits & gravy, and the largest Belgium waffles Brandon has ever seen. Kenny and Penny are incredibly welcoming people, and have hearts of service which is highlighted in the second half of the episode. 

    We also discussed going big in business isn’t always the best option and can limit some of the flexibility you want as a small business owner, or that creating good customer service and experience is just as important as your final product or service. It was summed up best with “It’s about the people.” Whether you are in the food industry, the service industry, or work remotely across a tri-county region, there is something to take away from Penny and Kenny’s story. 

    PennyLoafers 

    Facebook: https://facebook.com/PennyLoafers-113814873816012

    Website: https://pennyloaferscafe.com

    Phone: 870.710.1341

    Address: 131 S 2nd

    Street Mammoth Spring, AR 72554


    CREATE LIFT: https://uaex.uada.edu/create-lift

    CREATE BRIDGES RESOURCES: https://uaex.uada.edu/createbridgesresources

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